My Virgin Media

Virgin Media

About this app

Download the My Virgin Media app to make managing your Virgin Media broadband, TV, home phone accounts smoother and easier. In a few simple taps, you can control your account from the palm of your hand.
You’ll be able to:
• Check your broadband, TV, home phone details
• View your latest bill, billing history and download them as PDFs
• Manage your Direct Debit details and make a payment
• Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
• Check order and appointment details easily
• Find your account number and area reference quickly
• Explore our latest offers

Need a helping hand?
Broadband, TV, home phone customers can also tap to see relevant topics and conversations on the Virgin Media Communities.

Ratings and reviews

Utterly useless app. As soon as you do something on another app it just goes back to the previous screen. Which makes it unusable for things like approving a payment, confirming email address as it just goes back to the previous screen. So I rang them up, then to find my memorable word, I was told you can't do that on the app. You have to log in from a computer.

Utterly useless app, probably the worst ever, sends links which have already expired by the time you receive them, it asks you to use a pass code, a fingerprint, when you use it, it sends you round in circles of various other ways of logging in, none of which work. Banks don't use more than a fingerprint on most of their apps. Why such ridiculous security, so much it becomes impossible to use. O2/Virgin need a kick up the backside for making such a terrible app.

Sends you round in circles. Constantly logs you out and then sends you to another page to log back in, before logging you out again when you then click on anything on your account. Absolute trash app in terms of functionality or being able to properly access and view your account. Bills dissappear, records aren't kept. Dodgy practices all round edited to add: today I am on hour 2 of trying to sign in to track an order. So far I have had to log in 6 times, verify my email (again??), 0% SUCCESS ✨