Okey Mba
I need help. This app will no longer work on my galaxy Note 10 plus. It just keeps loading and never even gives an error message. I have contacted customer care 4 times including by mail but no one has been able to help me. I have cleared data and cache, reinstalled, restarted, done everything I know how. It is the only app that won't work on my phone
100 people found this review helpful
Dear Okey,
Thank you for your feedback.
We are delighted to inform you that all that you listed in your comments and many more are now available in the newly deployed Zenith Mobile app.
Kindly visit your Appstore to experience the benefits.
A Google user
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I can't use the app at all. The old one was better. Anytime I launch the application, it keeps rolling with a message " Network not aavailable, Reconnecting'! Don't bother calling Zenth Direct either, they have no clue and cant help. Kindly fix this bug. Other than the connectivity issue, everything is great! Thank you very much.
189 people found this review helpful
Zenith Bank
November 22, 2019
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at zenithdirect@zenithbank.com with your contact details and relevant screenshots.
Victor Lekweuwa
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When trying to log in, I get the error message, "Service temporarily unavailable. Please try again later." I was able to log in earlier today, but not anymore. What's going on? And you need to return the app to the previous system of requiring just the pin to make a transfer. I don't even know what the hardware token is and the email OTP never arrives. What's all this? Worst app ever.
6 people found this review helpful
Hi, please clear data and cache on the app or preferably uninstall and reinstall the app, if it persist, you can reach out to us zenithdirect@zenithbank.com so we can look into this for you. We apologise for any inconvenience.