TSB Business Mobile

TSB Bank plc.

About this app

We've made improvements to the Business Banking app so that now you can see your account balances and transactions

You’ll still need to use the app when you set up on Internet Banking:

• new UK recipients
• new Standing Orders
• new International Payments recipients

For extra convenience and security, you’ll also be able to set up both fingerprint and Face ID log in if your device supports it.

See http://www.tsb.co.uk/businessapp for full details and answers to some frequently asked questions.

Before you get started…

You’ll need to be a TSB Business Banking customer, registered for Internet Banking and have a device running Android 9.0 or above.


Logging in for the first time

When you use the app for the first time, you’ll need to enter your User ID, password and three characters of your memorable information. You’ll then select one of your registered phone numbers to get a call back or an SMS with a code to activate the app.


Need help?

We’ve produced a guide to using the app for the first time. Visit http://www.tsb.co.uk/businessapp if you need a hand.


Working in partnership with you

If you’ve got a suggestion for how we can improve our app, we want to hear it. Fill in our feedback form at www.tsb.co.uk/feedback.

Important information

This app is intended for TSB Business Banking customers. Terms and Conditions apply http://www.tsb.co.uk/business/legal/.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Ratings and reviews

The app works fine apart from 2 things, I had a customers cheque to pay in and trying to do it via the app, is a complete waste of time, it keeps refusing the picture for different reasons, says the name doesn't match (it does) then it took the picture but wouldn't read the date, then it said it's not signed, it is. Really is a waste of time having that option on the app because it doesn't work. I eventually gave up trying to use it. Also, the online chat, there's never anyone available.

The only reason for 1 star less for a 5 star rating because when you what to print off a statement for the year you can only print 3 months at a time.

The app hangs up and doesn't log you in almost every time you try to open it. It works - seemingly at random - about one time in fifteen. Really, it's great fun if you've got nothing else to do. This is on a highly-popular mainstream Samsung Galaxy phone with bog-standard Android, hardly a niche device is it? The interesting thing is it literally means you can't use the business account because you can't set up new payees. Presumably TSB don't think this is something businesses will need to do. Unaccountably (pardon the pun) I've stuck with them even after being shunted to them from Lloyds after their merger came unstuck, even though my nearest branch is an hour's drive away, as all the rural ones are now closed, even stuck with them after their well-documented tech failings last year. But this risible app - and the fact that you're forced to use it, and literally can't - really is taking the mickey. Enough's enough.

What’s new

We’ve made a few fixes that’ll improve performance.

We’re always keen to hear what you think of the app – if you have time, please review it for us.