
Caitlin Clarke
An awful app. It freezes and closes every single time I click "essentials." It will not stop asking me at each successive screen whether I want to get notifications from the app. And there's no option to tell them not to ask you again. If I said l didn't want notifications literal seconds ago, I feel like it's a safe bet that I don't want them now. Among other issues.
5 people found this review helpful
Just Salad LLC
June 9, 2025
Thank you for reaching out and providing your feedback. Please reach out to our Guest Relations team at comments@justsalad.com with your name and order details so we can help make it right. We hope you'll give us another try!

I. D.
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Update: Uninstall this piece of garbage and just use their website on a mobile browser. So much faster. App is a frozen mess, CONSTANTLY crashing on WiFi OR data. No other food apps gives me trouble like this, it's not my device. And there's no way to scan a QR code for reward points? What's the point of the reward system if we can't even check-in at locations, or with our receipt?
6 people found this review helpful
Just Salad LLC
June 23, 2025
Thank you for reaching out and we really appreciate your feedback. We're always working to improve the user experience, and now our Rewards program is officially available in store! Thanks for your patience as we completed our rollout, and we hope you'll give the experience another try in store.

Suzanne F.
constantly crashing. I uninstalled and reinstalled. nothing changed. everything disappears, and you need to start order again. then it takes you to another store no where near you. if you finally order without customization, it will go through. if you want to add things, it takes 5 or more tries before it being able to get order in. I called for help but only advice is to update or reinstall. this is for Android. AUGH....
1 person found this review helpful
Just Salad LLC
July 18, 2025
We're sorry to hear about your experience. We've released a number of updates recently that should help resolve these issues. If you keep facing them, please reach out to comments@justsalad.com with your name and order details so we can help make it right. We really appreciate feedback from our customers and hope you give us another chance!