
charity Hill
this app SUCKS! I'm constantly having trouble with it. it keeps shutting down now. When I scan the sale item barcodes, 75% of the time it says "barcode not recognized" It happens every week. so then I have to stand in the store and look up the item manually in order to get the coupon. It's a HUGE pain! I hate the way the app navigates as well. It's hard to find the weekly deals and coupons.
1 person found this review helpful

Miriam Gregory
For some reason, since the update, the JayC in-store list, does not add everything to the list when clicked. it "unsaves" the item, and if you don't pay attention you'll be missing items. I have to go back into items frequently to make sure they saved. The same issue is happening with the Kroger app, too.
1 person found this review helpful

Elwin Estle
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User interface is cluttered, unintuitive, and hard to use. My biggest complaint, however, is that you sometimes get to the point of checking out, only to be told that some item(s) aren't available for delivery. If so, then why are they listed for purchase? I've scrapped entire orders several times because of this. Also, Instacart supposedly handles delivery. So why are some items available in this app, but not in the Instacart app? And why aren't bananas for sale in either? Dec '25. 👎
The Kroger Co.
December 19, 2023
Hi Elwin! We appreciate your feedback! We're sorry for any frustration with some items not being available for delivery like bananas. Any concerns with Instacart's app, please reach out to them. We'll share your feedback with our team. For assistance with not being able to add items to cart, please call 1-800-576-4377 & provide case #63926487. Ty!