Brandon Bosco
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Edit: after a year of usage the app is still unusable. Login issues still persist. Now we also can't get sound out of half our cameras. At this point it's not just annoying, it's terrifying. We get a random knock at the door at 11pm and end up desperately trying to get the app to work to see if there's an intruder. Nothing like trusting your safety to a broken app.
John W
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Reliable, we have two servers. Lost ability to speak through microphones on cameras. Using openVPN takes away the ability to sign into dscam on that server using IP. Must us synology quickconnect which is not preferred. Unable to use MJEP to try fixing. Many drop cameras & must use auto reboot to recover so we don't manually power cycle cams. Left without the functionality. It's has really good capabilities & features. We are left with More to be desired as we lose functions.
1 person found this review helpful
Synology Inc.
January 26, 2024
Dear User, we apologize for the inconvenience. We can help you if you submit a support ticket so our development team can help to resolve the issue? Simply open DS cam and hit "Setting>Contact support" or go to https://sy.to/support2svs. Once you open a ticket, you may paste the ticket number here for us to ensure the issue has been resolved.
Daniel Thompson
Horribly unstable when used from outside my home network. Tried on two different devices via two different Internet connections. Web interface comes up fine, so does the Windows app. Whoever wrote this hot garbage needs to consider a career change. Already have a ticket open, but given recent responses I've gotten from their support, I expect some tier 1 canned garbage. Really need a way to contact tier 2 directly. Tier 1 is always a waste of time.
4 people found this review helpful
Synology Inc.
February 1, 2024
Dear User, you can submit a support ticket to https://sy.to/support2svs so that our engineer can assist you with the settings. Thank you for the feedback. We will keep working hard to make DS cam better.