
Paul S
Unbelievable. New version, enforced update is no longer compatible with my phone. Don't give me that bs that this is for my security, Three. It is not my fault if your developers are incapable of keeping an app safe on android 10. Unbelievable. No app, no Top-up. Site won't connect either so I've had it. Goodbye Three from a customer for over a decade.
5 people found this review helpful
Three Ireland
August 14, 2025
Hi Paul, thank you for bringing this matter to our attention. We understand its impact and are actively working to provide you with an update asap. We appreciate your patience and understanding as we investigate further. In the mean time you can access all My3 services through My3 web.

Bill Hartland
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Went to open the app and it said I must now use email only to open not phone number. Eventually managed to open using email and now it only shows mobile broadband details. Phone is now missing from the account. No details of calls, texts,data or balance. Nothing. Uninstalled and reinstalled. Now the app won't open at all still can't add my mobile phone to the account despite being told twice by support that the old account would be removed within 24 hrs and I would then be able to add it.
1 person found this review helpful
Three Ireland
August 11, 2025
Hi Bill, sorry you're facing this issue. To fix the My3 app, go to Settings > Apps > My3 > Storage & Cache, and clear the app data. To view both accounts, open My3, tap the dropdown on the main page to switch between broadband and mobile. If the issue continues, please contact care for assistance - Facebook (Three Ireland) or X (@ThreeCare).

Bruno Ambrozio
Terrible UX. Authentication with Google results in "This request does not comply with Google's 'Use secure browsers' policy (...)". Pay with Google Pay doesn't work. Also, attempting to access My3 website from browser when without credits doesn't work. It keeps reloading the home page, so I can only yopup when in a Wi-Fi. It's a really, really bad app and website! (btw - not new, years like that!)
3 people found this review helpful
Three Ireland
August 28, 2025
Hello Bruno, we are sorry to hear about these difficulties you have encountered. If you could please send some additional details to DigiSupport@three.ie & our technical team will be able to investigate further. We look forward to hearing from you.