MyASUS - Service Center

ASUSTeK COMPUTER INC.

About this app

Try it for yourself! Exclusive support software created with the utmost care by ASUS just for you
Want to buy ASUS products, but can’t find your nearest retail outlet?
You have bought an ASUS product, and want to streamline the registration process?
Problems using your ASUS product, and need a simple, reliable and quick way to contact our customer service department?

Download MyASUS now!

MyASUS enables you to receive new product information at any time, wherever you are, and check for nearby service locations. You can quickly register your product simply by taking a photo of it, and access services such as repair status inquiries, customer service hotlines, and product usage instructions. MyASUS provides the answer to any ASUS-related issue, big or small.

Brand new MyASUS services!
* Get what you want immediately. Purchase online and enjoy fast delivery!
* Enjoy outstanding customer service. Customer service staff are available at any time to help you resolve issues on a one-on-one basis!

Key features:
* Even faster product registration! Scan the product bar-code for quick and easy registration of your ASUS product.
* Even faster connection to customer service! Capture a photograph and send it to our customer service department for immediate identification of the problem.
* Map look-up function! Quickly find your nearest ASUS retail outlet.
* Latest product news! Get the latest breaking news about product launches, special offers and exclusive discounts.
* Problems using a product? Ask us! Use the Tech Help feature to get quick answers from our customer service department about using your ASUS products.


Supporting Languages:
Traditional Chinese, English, Simplified Chinese, Russian, Korean, French, German, Thai, Turkish, Vietnamese, Brazilian Portuguese, Italian, Portuguese, Spanish, Indonesian, Polish, Czech, Slovak, Dutch, Norwegian, Danish, Hungarian, Finnish, Swedish, Arabic, Hebrew


Recommended Models:
For the best experience, we recommend using devices running Android OS 6 or later.

Ratings and reviews

ASUS Support is just the worst. The app offers to let you chat with or call support, but there are no links, buttons, or dropdowns that will connect you. You're instead sent through long, dead end menus, which eventually tell you to send an email on their website. There's no way to actually contact support in the app, so there's really no point in installing and using it.

Thus far, the app breaks connection and leaves me stuck, or it routes me to someone who says I'm in the wrong place. The first time I came here was when the website didn't work and the phone experience was equally buggy. The second time was because I couldn't get through a buggy page I'm required to fill out for an RMA. This second time died and left me with no options to resume or get help.

I've accepted that Asus service is horrible and leaves broken promises. Official promos to get a warranty extension for completing a survey aren't applied to my warranty date in the app. App support chat is just a webview wrapper. To check service status, you need to copy the serial from another part of the app, it isn't autofilled. It doesn't show a warranty status while a product is being serviced. You need the PC app to see whether Asus Premium Care has been applied.

What's new

1.Bug fixed.