Gatwick Express

OnTrack Retail Ltd

About this app

Download the official Gatwick Express app to check train times and book tickets for direct routes to Gatwick Airport and beyond. Experience hassle-free travel with our transparent pricing and exceptional service.

With the Gatwick Express app you can:

ENJOY ZERO BOOKING FEES: Buy any GB tickets directly through our app and pay no additional booking fees.

DIRECT AIRPORT TRAVEL: Enjoy direct and fast travel to and from Gatwick Airport, ensuring a stress-free start to your journey.

LIVE SERVICE UPDATES: Receive real-time updates on your regular services. Stay informed with personalised alerts from network experts.

MAKE A CLAIM: Set-up your Auto Delay Repay feature and easily claim compensation for delayed journeys.

ON-THE-GO ASSISTANCE: Request Passenger Assistance anytime you need it. Travel with confidence knowing support is just a tap away.

Google Pay coming soon!

Ratings and reviews

Very strange that it is so difficult to display your purchased ticket within the app, not user friendly at all. Downloading the pdf was slow and clumsy. Downloading into a 'pass' app that the app selected was equally slow and clumsy and as an added bonus, that third party app was full of ads. Some work to do here - not as slick as I would expect from a UK business, a third world country maybe. Why would I need to go outside of the app to see train times???

Just the the type of app you don't need to have to deal with after a long flight. Didn't recognise either my Halifax or Monzo cards. I had to access the online site instead. Absolutely pointless! Many of these other reviews pointing out similar issues with this app are years old - why on earth have they not been addressed?!

Main purpose is to buy tickets, yet payment failure "Code: Unknown" for 2 VISA cards and 1 AMEX. Doesn't use Google Pay API, forcing you to type in all details when this is a solved problem. Do you really need my postal code twice? At the end of the day, had to buy the tickets at the machine at the terminal, which provides no discount, but works with the same credit card. Thanks for nothing, I guess.

What's new

We're excited to introduce the new Ticket Wallet feature, designed to help you store and organise all your new and expired tickets. Now you can keep track of everything from eTickets to sTickets, all in one convenient view within the app.