Southern Railway

OnTrack Retail Ltd

About this app

Looking for a hassle-free travel experience with no booking fees? We’ve got an app for that! Download the official Southern Railway app to check train times and book tickets for any train line in Great Britain.

With the Southern Railway app you can:

ENJOY ZERO BOOKING FEES: Buy any GB tickets directly through our app and pay no additional booking fees.

FLEXIBLE TRAVEL OPTIONS: Sign up for keyGo and travel seamlessly with Smartcards. Tap & go without pre-buying tickets. Track your journeys and manage your account easily.

LIVE SERVICE UPDATES: Receive real-time updates on your regular services. Stay informed with personalised alerts from network experts.

MAKE A CLAIM: Set-up your Auto Delay Repay feature and easily claim compensation for delayed journeys.

ON-THE-GO ASSISTANCE: Request Passenger Assistance anytime you need it. Travel with confidence knowing support is just a tap away.

DIGITAL RAILCARDS: Save at least 1/3 on train fares with digital railcards. Easily renew online and never worry about losing your physical card.

Google Pay coming soon!

Ratings and reviews

absolute garbage, very difficult to load key card. zero support when it doesn't work. Another journey I have had to buy a full price ticket (and likely be late for work) because couldn't load ticket to Key card. Rubbish Update 11 Aug 2026 - bought ticket 45 mins ago, is showing in the app but will not load to the card. Miissed my train again. Going to be late for work, again.

I still have tickets marked as "active" that have expired weeks ago. I will often be trying to purchase tickets for times the app says trains are due, but when I actually try to purchase the ticket the app says there are no trains available for several hours. I can purchase tickets for these times at the station so I know it's not because their cancelled. Incredibly inconvenient when you need to use the train to get to work.

poor app.used to be able to see on journey history the previous day costs, now you just see the tap in and out for the key smart card and have to log into your account via online. you cannot updated anymore if the smart card does not register the tap in, rubbish updates and app now useless. also, cannot download your history for expenses either on the app or online, a fundamental requirement for business update.received email from your customer service team advising me it was rectified,its not

What’s new

App enhancements and performance updates.