Southern On Track

- January 9, 2017

Everyone

Maps & Navigation

( 668)

Description

Straight to your pocket! Download our free On Track app for tailored information about your most used journeys, easy ticket purchase and more. Live departure times, platform changes, service updates and a nifty journey planner are all just a swipe, tap and scroll away.

Features include:
• Personalised dashboard for your regular journeys
• Buy train tickets on the go and collect at the station
• Live departure and arrival boards
• Interactive map
• Station facilities and parking
• Tube updates
• Submit delay repay claims

Reviews

3.5

668 total

5 251

4 145

3 89

2 48

1 135

Simon Suarez

App good, service ridiculous The app itself isn't that bad, sometimes train delays don't show properly but i imagine this is the API provided to the development team and no fault of theirs. A widget would be nice for next train home/to work. Southern service is bloody awful though, they should be ashamed of taking people's money.

Gill Smith

I changed to this app from the national rail app mistakenly assuming it would be more accurate. Day one it fails to give me the correct next train and so, having just missed one, I then unwittingly missed another and waited an extra 45 mins (total 75 mins)unnecessarily. As if the service isn't bad enough already! Fuming. Back to national rail for me.

When it works the app is better than station announcements. However, it is constantly hanging even when I am connected to a strong and fast WiFi signal. Seems it hangs when southern are having problems...

Steve Wigham

I moved over from the GWR app when they destroyed that in a recent upgrade. This one does what GWR used to (tell me how late my trains are) so good for me.

McDongle Jabberwocky

SHAME! ... clunky app which is just a link to the web really - and don't mention the total lack of concern for customer experience or service on this farce of a train operator!

Paul Barton

About as useful as Southerns appalling service. Rarely works at Victoria Station. It would be nice if the app provided an explanation why your train was delayed AGAIN or even a link to the Delay Repay form page with a pre-filled claim for your train that has just been cancelled. Dream on...

User reviews

Simon Suarez January 16, 2017

Gill Smith July 20, 2017

February 23, 2017

Steve Wigham June 15, 2017

I moved over from the GWR app when they destroyed that in a recent upgrade. This one does what GWR used to (tell me how late my trains are) so good for me.

McDongle Jabberwocky January 13, 2017

SHAME! ... clunky app which is just a link to the web really - and don't mention the total lack of concern for customer experience or service on this farce of a train operator!

Paul Barton February 19, 2017

mohammed younus ali February 20, 2017

It's such a horrible maintenance specially for timings. I am travelling with this service regularly and many times I'm disappointed with schedule.

Jamie Lee January 29, 2017

Frequently displays wrong train times. Is not updated during the excessive amount of strikes.

January 15, 2017

Uninstalling now Southern Railway is an embarrassment to the industry and to the country. No point having an app if you can't use the service.

Noël February 9, 2017

Why limit the common journeys to 3? I have at least 4 due to all the disruption, and searching is dull!

Lucho Payne February 9, 2017

App is useless. Failed to show cancellation!! Use National Rail Enquiries. Uninstalling.

Clint Howells January 24, 2017

It would be useful if the app made it easier to submit claims for cancelled and delayed trains.

darren spink June 30, 2017

Rating drivers is a great idea! How about rating drivers on trains that don't show up too and automatically mailing it to southern etc...

Grainne Kilroy January 18, 2017

Good app even though strikes are annoying

Terry O'Sullivan March 13, 2017

Great to see what platform your train is due to depart from. Departures and arrival times displayed on the app are also pretty accurate.

Lakshan Abeynaike May 20, 2017

App may be okay.. Service horrible...

Viktor Keratsidis April 2, 2017

Latest Version Losing the login name after close the app!

Joe Mochan January 5, 2017

Plenty missing Nothing that great. Delay repay should be built in, not just a link to a desktop resolution page you need to then find another link on and then have to log into your account all over again! You should be able to select a train on the app and request a delay repay right there and it takes you direct into your account. The other poor thing is the are no alerts. Why can't you select the days of the week and the trains you want to get alerts on for when Southern reliably cancel the services you take?

Ram kumar December 8, 2016

Southern gimmicks You cant do delay repay on this app..then why did you mislead in app description?

Danny Passey January 4, 2017

Just as rubbish as your service. Must try harder.

mook skywalker March 27, 2017

Planned a journey and it didn't update me on rail replacement buses, adding another hour to a journey. Apart from that it's ok...

German Arias December 23, 2016

Friendly. I use it for others lines too. Have no other.

November 23, 2016

Best

Ben October 18, 2016

What's the problem? I use this app every week day and its fine, can see times and if the train is delayed. Perfect for me

Harry Aiden October 21, 2016

App good, actual Trains bad The app is great. The train service is beyond bad. 1h20 from Brighton to Gatwick. Usually 20 min. Wow

Antonio Emmanouilidis June 22, 2016

A joke. It doesn't do what they claim The description tricks the user into believing the user can submit delay claims from the app. This is not the case: the app just open the delay repay page where the user has to fill in a long form. Very misleading, it doesn't do what they claim. Typical of southern I'd say.

Katie Cocks August 20, 2016

Don't listen to the refund haters This app is actually really good. Has all live updates and is so easy to use. Tells you how the services are running. Has been so easy to plan all my journeys and check for delays. People just hate it because they can't apply for their delayed refunds on it, But for what the app actually does do,it to do it does it all so perfectly and not being able to apply for a refund with it is such a small issue compared to what it does do.

Tom Packer September 16, 2016

As bad as the service itself Ok, maybe not THAT bad, but still really bad. Can't log into my account, so can't add tickets to my 'smart' card. App crashes on log in.

Matt Lendon June 16, 2016

Repeatedly crashes It would be nice to make delay repay claims using the app. Sadly if you click on user account it crashes, it's impressively unstable. Might have been coded by the conductors.

Shaun H October 10, 2016

Sod the app Maybe you should find an agreement with your workers so they don't feel forced to strike all the time which messes up everyone's commute in the Sussex area

Ian Vaughan May 13, 2016

Wow Actually surprised on how nice this is. After using the national rail app which is appallingly bad.

Andrew Barnard June 18, 2016

No delay repay Says can be used for delay reply. Errr, no it can't!

Olgierd Ziolko December 9, 2016

Incompetent liars They not only can't either provide the service or GTFO, they also blatantly liability the description - application does NOT let you claim compensation.... and all the rest is just subpar, worthless.

Dan Marshall September 8, 2016

About as good as your train service Crashes when I try and log in, pretty much useless but it looks nice

Shane Angoh September 15, 2016

Impossible to use Crashes every time I log in. Without fail.

Mike Shaw September 13, 2016

Doesn't work :-( When i try to sign into my account the app stops and crashes in my Galaxy S7

Paul Johnson June 22, 2016

Next to useless. Crashes more often than most Southern services run.

Vic Forte April 5, 2016

Terrible app Keeps crashing and coming up with "unknown error" message. Uninstalled.

Charles Reynolds April 12, 2016

Does just what it should! I don't get the haters, I use it frequently, & never had errors or any other trouble.

Kimberly McCabe April 22, 2016

Good Info Usually up to date. Crashes occasionally. I use it all the time.

What's New

Easier to see the dates of specific trains.

Additional information

Updated

January 9, 2017

Installs

50,000 - 100,000

Current Version

2.3.3

Requires Android

4.0.3 and up

Content Rating

Everyone

Learn more

Permissions

Report

Flag as inappropriate

Offered By

Southern Railway Ltd

Developer

Visit website Email developer.southern@gmail.com Privacy Policy

Similar

National Rail Enquiries

Use our live journey planner to buy tickets, find GB train times & travel info

thetrainline

Live Train Times & Mobile Tickets: Book cheap national rail travel & plan a trip

London and Southeastern Railway Limited

The fastest, smartest rail assistant - UK train times, travel info and tickets

Thryv, Inc

The London Tube/London Underground in simple, easy to use map.

Citymapper Limited

"The single best app for finding your way in the city"
The New York Times

Govia Thameslink Railway Limited

The fastest, smartest rail assistant - UK train times, travel info and tickets

Faster Route Limited

Fasteroute – simple and beautiful live National Rail travel information.

Charitha Ratnayake

Plan your journey by tapping to get information regarding trains of Sri Lanka.

UrbanThings

Live bus and train times, plus smarter journey planning for Great Britain - free

skystar

Timetable for Taiwan Railway

Mapway

Includes the official Transport for London Tube Map and a helpful route planner.

National Express Ltd

National Express Coach app makes managing travel on your mobile easy.

Tamilan Apps

Live Train Schedule allows you to search for train times to your destination.

Moovit

Real Time Transit: Bus, Train, Subway, Maps ★Google Play's 2016 Best App Winner★