Joel Moody
The camera has great picture when it works correctly. Mine keeps going to "offline" every morning I've had to climb a ladder, hold down the reset button, reconfigure and lose everything it has recorded and all the card images!!! I'm getting very frustrated with having to do it ever day! And when it goes offline it spins around and records the ground for how ever many hours it been offline. I have 100% wifi connection to both my phone and the camera. I am still in the return period. 13 day now!!!
21 people found this review helpful
Judge whether the power supply or voltage is stable offline, and plug and unplug the power supply again. If the offline icon is not solved, long press the delete button and reconfigure it.
Ray X
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Bought a fully directional camera that uses the ICSEE APP. When I first installed the camera, it worked great and I could control the movement of the camera from both my phone and PC. For some reason I lost that functionality. Tried to reinstall but no help. There is no customer support I am aware of even though the camera came with a one year warranty. Help. My fully directional camera is now stationary. UPDATE: 5/13/24 - I emailed as requested but no response.
50 people found this review helpful
The reply time for our live customer service is from 8:30 to 22:00 Beijing time. You can also leave a message, and our live customer service will handle your issue as soon as they come online.
Tim Yeasureright
Had this for a while now, and my only complaint is the ad at the beginning, so minus one star. App works well with the cameras, and have had no problems with playing videos from the memory card. Make sure the memory is formatted to fat 32, not any other type of fat, only fat 32! Alerts when it should after setting up the zones I wanted. Could use smart things integration. Works fine for us, no complaints. We do have one brown chair that it alerts as human, figure it's haunted, lol.
29 people found this review helpful
I’m sorry for the poor experience you have had. The splash screen advertisement can be skipped or disabled by going to "Me-Tools-AdHub Ads/Google Ads" and selecting "close". VIP customers who purchase cloud storage service packages can have the pop-up ads function removed.