Elbert Pamintuan
Customers service doesn't help much (i think not at all) and asking for high ratings by the end of the call without even solving the issue. They changed my postpaid plan without me knowing. and later i asked to return my plan which i did request many times. But they can't due to the plan im using for years(6) is only limited offer. but instead they offered me with the same fees but rubbish benefits. The worst part is that when you call they'll tell you to visit their shop and vice versa.
62 people found this review helpful
EITC, du telecom UAE
12 April 2023
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you
ramy eid
i don't recommend it at all no clarity from the beginning after upgrading from 4g (too slow) to 5g which is very expensive but i agreed to a 30% discount the employee said the contract was for 1 year, it turned out the contract 2 years with only 1 year discount they promised to fix the amazon prime streaming which i did not get, but didn't they promised to keep the discount after 1 year, but didn't now i pay 40% more than a normal new user without an offer, and to cancel there's a huge penalty
1 person found this review helpful
EITC, du telecom UAE
20 June 2024
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you
Yousif Mohamed Ahmed
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Pervious it was 5 star that 3 years back review when I was using du service, but now after trying to get new mobile number from du app and get du home wifi the issues start from first step of getting QR code for eSIM and internet speed not reaching 2 MB visiting du shop 3 visits and multiple calls to the call center different time with no answer most of the time. In the end I given up not worth wasting time with them. Going back to Etisalat and everything was smooth and easy.
4 people found this review helpful
EITC, du telecom UAE
9 June 2024
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you