My bpost

bpost

About this app

The most popular all-round parcel app in Belgium. All your online orders and shipments at your fingertips: track them closely, choose where they’re delivered and get them ready for shipment in no time.

■ Never lose track of a parcel
With Track & Trace you can view the status of your parcels, including those delivered by other companies like PostNL, DPD and DHL, whenever and wherever you like. Choose which parcels you want to receive status updates for. Add the email addresses to your online shopping apps. Your bpost parcels will then automatically appear in the app.

■ Choose where we deliver
Not at home at the expected delivery time? Let us know via your delivery preferences where we can deliver your bpost parcel. Straight to a Pick-up point or Parcel Locker is the quick, green option. Or have it left with a neighbour or in a safe spot around your home.

■ Sending a parcel?
Easy-peasy Quickly and easily create a shipping label to have your parcel sent within Belgium or abroad. Simply find a Drop-off point in your area. On your way to a Parcel Locker? Book your locker hassle-free up to 2 hours in advance. Your parcel will be delivered within Belgium the next working day.

■ Registered mail straight to your letterbox
Save time and have your registered mail delivered straight to your letterbox. You’ll receive a notification as soon as it’s arrived.

■ Open Parcel Lockers from your smartphone
Parcel Lockers without a screen, which you’ll find near supermarkets, stations and office buildings, can be easily opened via the app.

■ Pay import costs securely
Expecting a parcel from outside the EU? Then pay the import costs securely via the app. This way you can be sure that the request is coming from bpost and protect yourself against phishing.

■ Find Pick-up points & Drop-off points
With 2,800+ Post Offices, Post Points, Parcel Points and Parcel Lockers, you’ll always find one close by. See where you can have your bpost parcels delivered or drop them off for shipment.

Ratings and reviews

I occasionally purchase items from Belgium as an international customer, but the app seems to require a local address to sign up (which I didn't know before giving them my information). I suppose it's partly my own fault for not considering that but I just wanted to be able to track bpost's own tracking numbers.

Final update to my review as I'm removing the app. Currently the app dedicates half the screen to ads for their postal 'services', and takes a full 20 seconds to refresh. Making it slower than using the website. 'Faut le faire' as they say. Also still refuses to show packages with a valid code which are not yet in their network (at customs for example). So tools like 17track are so much better. Goodbye incompetence!

Before the latest update this app was already an unintuitive mess of an app to navigate. But now, after the latest update, that added 3 times the amount of buttons (most of which redirect you to already existing pages) while REMOVING vital functionality. I used to be able to return a package using a bluetooth locker, but now this is no longer possible (which I found out after calling their support center). How/why do you triple the amount of buttons while removing existing functionality??

What's new

Tracking and managing your parcels is now easier thanks to this new update. We listened to you and fixed defects you reported us. Fan of My bpost? Give your rating in the Store!