Sally Horobin
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Now you're EXPIRING paswords. Useless. You've a long way to go to make this a good experience for the user. Too many steps just to log on. Authentication codes sent multiple times just for 1 time access. Rewards separate to the scanning app, which is nigh on impossible to actually access. Passwords, otp's asked for more than the promised "otp" App pretty useless for the important part, that is the renumeration for using this convoluted messy system of collecting data.
212 people found this review helpful
NielsenIQ
February 28, 2024
Thank you for taking the time to give us your feedback and we are indeed very sorry to hear that you are having problems with the scanning app. Please call our free helpline telephone number on:0800 373148 as we are here to help you.
H Cog
This app is very glitchy now and keeps losing store favourites, then not letting me add them so I can't submit the shop. I have to delete and reinstall, which takes a long time. It often then says there's no Internet to submit even though my Internet is fine and the whole list is lost. I then get phone calls and messages about not submitting even though it's the app's fault. I will stop bothering if the app continues like this as the rewards do not include PayPal or Amazon, which I prefer.
5 people found this review helpful
We sincerely apologise for tech issues the app is experiencing on some devices, we're trying our best to fix them ASAP. Regarding the reminders, please email us so we know the household ID and have this addressed (I can't request such information here). Thank you for understanding.
Maggie Jones
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Very clunky, for ever crashing. Doesn't recognise stores like Sainsbury's or Waitrose in the favourites column. You'll need lots of patience to use it. It took me half an hour to add six items from two different stores. I hope the rewards for using the app are worth it. Below is your response, thank you. However I can't call that number as I have hearing problems. Disappointed to see you aren't inclusive. Update. 16.6.24. The worst app I have ever used.
14 people found this review helpful
Thank you for the review update. Please note the favourite stores are the ones you add to the list. In alternative to the helpdesk phone line you can also email or WhatsApp our support - we're happy to assist you with any additional help needed - 0800 373148 / uknielsenpanel@nielseniq.com