Gregory Miller
- Flag inappropriate
- Show review history
The app is only fair. It doesn't track the toothbrush position in your mouth very well, frequently getting "lost" on which set of teeth you're actually brushing. It also occasionally won't connect to the toothbrush, requiring a restart to work and track a session. Update: I try exactly what Oral B suggests in their response every time the app gets lost. It helps a little bit. But, the app position tracking is poor, as reviewed. Based on Oral Bs response, they don't get it.
8 people found this review helpful
P&G Health Care
June 21, 2024
Weāre sorry to hear your brush isn't tracking well. To help improve position detection, start with the outside surfaces of the teeth and move from one tooth to the next, letting the brush sit against each tooth briefly, and then repeat this with the chewing and inside surfaces. So we can offer more help, please call us at (800) 566-7252.
rogers UCI
I left an iO4 brush unused for a few months, and now it flat-out cannot reconnect to the phone app (using the in-app pairing function), even after removing the device from the app and repeatedly enabling/disabling Bluetooth on the brush. "Luckily" the brush retained my settings and stays in Gentle mode, with the other modes now inaccessible. Incidentally, the app can only remember one paired brush. I had left the iO4 as the paired one, intending to revisit it, but it was all for naught.
P&G Health Care
July 9, 2024
We're sorry that you've had troubles connecting your brush to our app consistently, and would like to help. We recommend that your Bluetooth is turned on, and that your phone is not in power-saving mode. Also, disconnect any other devices connected to your phone via Bluetooth. So that we can help you further, please call us at (800) 566-7252.
Jennifer Chamberlain
- Flag inappropriate
- Show review history
Brush is great. App... gets annoying when it won't connect to the brush. I've double checked the Bluetooth is on, tried the recommended steps, but some days it doesn't seem to work. What's the point of the app if it doesn't track or connect? None of my instructions include the Bluetooth pairing Pin & I tried both recommended ones.š
3 people found this review helpful
P&G Health Care
July 1, 2024
We're sorry that you've had troubles connecting your brush to our app, and would like to help. We recommend that your phone is not in power-saving mode. Also, disconnect any other devices connected to your phone via Bluetooth. When pairing your brush, you donāt need a pairing pin. So we can help you further, please call us at (800) 566-7252.