Franchesca Hampton
This app is quite bad...between having to log in EVERY SINGLE TIME and sometimes having to shut down the app for it to even recognize the sign in and the fact that once you get notified (if you get notified at all) about motion, by the time you get the app to work, the event is over. We actually had some vandalism on our porch and no notification of motion at that time. Very disappointed!
11 people found this review helpful
Rogers Communications Inc.
September 19, 2020
Franchesca, thank you for taking out the time to provide us with the feedback. It can surely frustrate to keep logging in to access the app. Have you tried the other sign in options? Once you log in, then tap on More|Application|Sign in Settings to choose the option that works best for you. Regards! /Moin
Will X
The app is easy to use and navigate. However, if you have cameras it's way to sensitive, shadows from trees set if off even on yhe lowest setting. Setting the temperature for the thermostat is a bit cumbersome, and the fact that there is no auto feature is strange. There is also no way to set camera zones or "tripwires". I would of thought that simple features would be a no brainer. I'm not a telus fan, but there app is better.
3 people found this review helpful
Rogers Communications Inc.
June 12, 2024
Thanks for your feedback Will! We truly appreciate your knowing how you feel about our app and we'll be happy to pass along your comments to our developers team for review. ^mg
Joseph Calarco
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App is broken. Does not let you sign in, keeps saying there is no internet connection. This is unacceptable for a home security service with no web interface, this is the only way to access any of the features remotely. I've cleared the cache, tried reinstalling, logged in to myrogers from mt browser, nothing works.
4 people found this review helpful
Rogers Communications Inc.
October 4, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://communityforums.rogers.com. Thank you! ^yc