myVCA

Name: myVCA
Availability: InStock
Rating: 4.732181549072266 (4833 reviews)
Author: VCA, Inc.

VCA, Inc.

4.7

4.83K reviews

100K+

Downloads

Everyone

About this app

myVCA is your tailor-made guide to raising a healthy and happy pet.

· 24/7 Live Chat with Licensed Veterinary Professionals
· Get health care and medication reminders
· Quickly book appointments
· Order pet food, treats, and more
· Access personalized pet care information

Not a VCA client? Find a hospital near you at vcahospitals.com/find-a-hospital. Learn more about CareClub at VCACareClub.com.

Updated on

Aug 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

App info and performance and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.7

4.78K reviews

Kae Reichgott

July 15, 2024

Buggy and slow when it works. While you can eventually get what you need, it's painfully slow even on high speed connections. I just found out that all data for the app is stored locally at the clinic and there is NO offsite backup (per the call center). So in extended power outages, inclement weather, floods, etc the app is unusable AND your pets' records cannot be accessed to take to an alternate provider. It also means they can't notify you in any way that they are closed, apparently.

5 people found this review helpful

VCA, Inc.

July 17, 2024

Hi Kae, thank you so much for providing this feedback! We are working on updates to improve app performance and a very excited to release those updates soon. If you would be willing, we would love the opportunity to connect with you and get your feedback when these updates are released. You can reach us at myVCAhelp@vca.com. Thanks so much!

Michael Radovich

June 19, 2024

I've subscribed to Careclub for about 10 years, and their service has gotten significantly worse. My latest issue, the auto-renew button on the app doesn't work. When my policy was set to renew this year, they signed me up for a lesser service that I did not agree or consent to that no longer included dental care. I received no emails or phone calls about the change, and the app doesn't show me what my current subscription level is or what other subscription options are available. AVOID!!

3 people found this review helpful

VCA, Inc.

June 20, 2024

Hi Michael. We truly appreciate the feedback and would love the opportunity to talk to you more about your experience. Your input is extremely valuable to us as we continue to strive for improvement. If you would be willing, please reach out to us at myvcahelp@vca.com. Thank you for your consideration!

Stella

July 21, 2020

The app won't load at all. It notifies me of my pets appointment and asks me to rate the hospital but I can't see or do anything beyond looking at the "something went wrong page". I've reached out twice, today being the 2nd time, and no one's gotten back to me. I used the report button on the error page so I'll my phones relevant system info should be provided. Update 7/21: IT support has been in contact with me and has been trying several angles. Updated for excellent service!

19 people found this review helpful

VCA, Inc.

July 20, 2020

Hi Stella, we apologize for this experience and did receive your notifications. I know you and our associate are working on getting your account setup. Thank you for your patience and kindness - myVCA Team