Ahren Dutt Hansen
- Flag inappropriate
- Show review history
Works less ok since the last update. The parent no longer has access to the child's progress and history with the app. There's no 3 sec countdown on photos anymore. But, the profile color issue is fixed, though, so it's better (?) I also liked the Einsteiny narrator better than the generic, faceless voice it has now.
2 people found this review helpful
Colgate-Palmolive Company
4 August 2020
Hi Ahren! The parental dashboard is coming back very soon and you will be able to access brushing history just like you did before. Thank you for your feedback!
Danielle Butkowski
- Flag inappropriate
- Show review history
Alright. This app was great when first downloaded... and product purchased. I liked the update until I realized it half the time doesn't register the brush is even there and does not advance to the next level. There is no new "hats" popping up for a job well done. My daughter was one lock away from getting to the next location and has been stuck right there since, no matter how well she does. You have removed all incentive to push forward and she now wants nothing to do with using it. Fix this.
Colgate-Palmolive Company
4 August 2020
Hi Danielle. We hope she can give us another chance. Is she still able to collect diamonds & stars? Depending on what stage of the game (world) she is, it might be a little bit more challenging to move to the next one. However, the brush should definitely recognize brushed areas regardless. Could you please connect with us so we can help? Thanks!
brownie91482
We have had this for two months. My boys enjoy brushing more and like that they can see when they do well as well as fix any spots they missed. However, lately the app has been knocking them back to the previous level for no reason. They get so excited they are about to beat a level and the next time they go to brush their teeth, they are back at the previous level.
3 people found this review helpful
Colgate-Palmolive Company
29 May 2020
We're so glad to hear that your sons enjoy brushing their teeth with Magik. We definitely want to learn a little bit more about your experience so we can get things fixed for you! Please reach out to us by sending us an email @ support.shopsmiles@colgate.com. If you prefer, you can also call us @ 1-833-862-9251 (9-5 M-F). Thanks for your feedback.