
Katie Sims
REALLY disappointed. Purchased this toothbrush for my 8 year old and the app crashes every time we open it. We've uninstalled and reinstalled several times. Literally the whole reason we purchased this was because of the augmented reality and video game style it advertised. I plan on contacting Colgate and asking for a refund but what we really are hoping is that the app gets fixed. I am upset there was so much advertising for this and they didn't even work out the bugs.
20 people found this review helpful
Colgate-Palmolive Company
December 29, 2021
Aww man, we're so sorry about that! We definitely, don't want this to happen to any of our customers. We really want to help you out and get you back up and humming, please text us or reach out to us through any of our live channels here at https://humsupport.colgate.com/hc/en-us (Sunday through Friday from 8:00 a.m. to 8:00 p.m. Eastern time).

Brandon Penrose (DeathsMerc)
- Flag inappropriate
- Show review history
my daughter loves using this toothbrush. While the app was kind of a fail for us, the brush itself was not. She found it very difficult to brush and use the phone at the same time. Also, the app was boring after the first few times. The brush itself--- fantastic! It works well, and reaches all those hard to reach places. It makes brushing easier, and less of a fight to get it done right!
23 people found this review helpful

Calliope Scribner
I understand completely that what you're buying at the store isn't so much an expensive piece of hardware as it is a license for the software development, maintenance, and upgrades you get with the app. What I don't understand is how you can have such a seemingly simple (and let's face it, expensive given the buy-in) app be so incredibly defective in executution such that a potentially fun time teaching your kid how to brush properly is met with tears, frustration, and a constantly-frozen app.
8 people found this review helpful
Colgate-Palmolive Company
September 28, 2021
Hi Calliope, we are truly sorry to hear about this and we'd love to help and get your little one humming along. Please text us or reach out to us through any of our live channels here at https://humsupport.colgate.com/hc/en-us (Sunday through Friday from 8:00 a.m. to 8:00 p.m. Eastern time) We look forward to hearing from you and making this right.