Jim S.
I constantly get a Wi-Fi password incorrect error. I know my password. I even copied the password from my 2.4 network provider's app and pasted it in the password field. Still received a password error. What a POS app. MyChevrolet won't connect either. I get the same message. I'm thinking there is a character requirement or something weird that is giving me that error. I even took my work phone, stood right next to the charger, and it connected without any issues.
1 person found this review helpful
General Motors (GM)
27 June 2024
Thank you for bringing these concerns to our attention, Jim. Our team would like the opportunity to look into this further and assist where we can. In order for us to do so, please email socialmedia@gm.com with “ATTN: Ultium PowerUP app/Jim S.” in the subject line. We’re always happy to help. ~Mae
Kumar Golap
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I have to give it a 5 star as it does exactly what it said. It is to connect via bluetooth to set the current and to connect the charger to wifi. The wifi is not for the benefit of the user to check the state of charging or stats. The wifi is for GM's purpose only; they may use it to push some update when they feel like it. Yes you the user cannot check if there is an update for the firmware. And it is for GM to listen and collect stats of your use and most probably sell it to home insurers.
3 people found this review helpful
General Motors (GM)
23 June 2024
Thanks for your review, Kumar. Rest assured, our team is always hard at work finding ways to improve our app. ~Helen
Kirk Edwards
Well I can't really rate the app because the charger won't pair. So my review so far is, 😡. One would think that GM having a lot to lose when it comes to EV's would make sure and then reassure everything was what the public would want. Reading the other reviews it seems that even if everything goes right the app doesn't provide much info. Take a step back GM, and get it right. Otherwise you'll be begging the government for another bail out.
General Motors (GM)
6 September 2024
Appreciate your feedback, Kirk. We regret to hear you’re experiencing these concerns with the app. We’d love the opportunity to assist you, please send us an email at socialmedia@gm.com with the subject line "ATTN: Ultium PowerUP App/Kirk Edwards" so we can help further. ~Jacob