JOE & THE JUICE

JOE & THE JUICE A/S

About this app

The JOE APP is the smoothest way to pay in-store or order ahead for pickup. Start collecting points with every purchase and receive a variety of tailored rewards and benefits as you progress in our loyalty program.

Three reasons why you are going to love The JOE APP:
1. No more waiting in line! Order ahead and get notification when it’s ready for pickup.
2. Earn points from your first purchase. More points = more rewards and benefits.
3. Purchase Loyalty Cards and save up to 30%

The JOE APP works in 13 of our operating countries: United States, United Kingdom, Australia, France, Germany, Belgium, Switzerland, Netherlands, Denmark, Sweden, Norway, Finland, and Singapore. You will be rewarded by visiting stores in more than one country, but you can learn more about that once you are in the game.

IN-STORE
- Pay in-store with a single tap
- Earn points with every purchase
- Unlock achievements and challenges (extra points)
- Accomplish new tier levels to receive rewards and benefits such as free juice & coffee, fast-track ordering, family cards, and exclusive Joe & The Juice merchandise

PRE-ORDERING
- Save time and pre-order your products and choose exact pick-up time in your favorite store
- Customize products suiting your needs and dietary preferences
- View allergens, nutrition, and calories for each product
- Track the progress of your order and receive notifications on the ordering status

LOYALTY CARDS
- Purchase 10x pre-paid (juice, coffee or sandwich) card and save up to 30% from the first day
- Make physical loyalty cards digital with the scan function
- Purchase digitally kept loyalty cards to get your usual discount as well as collecting points

FOR YOUR EASE
- Use the inbox to contact our customer service team with questions or feedback
- Find the nearest Joe & The Juice location
- Save and reorder your favorites in no time
- Keep track of your purchases in the ‘Order History’
- Export your receipts easy and quick
- Receive special offers before everyone else

Find us on Instagram @joeandthejuice or visit our website https://www.joejuice.com/app

Ratings and reviews

Terrible UX and experience. You need to provide a ton of data (phone, email AND agree to a ton of terrible consents and location) to even start once you're in the app the ordering is extremely confusing. Once you're ready to buy get ready to have to dig out your credit card and billing information. I think the only thing you're missing is asking for my my mother's maiden name and my personal ID number.

Crashes constantly. The store associates do not abide by the wait time in the app at all, and will not provide refunds when they run out of items. Instead you have to go through the app and try 3-4 times to write in the inbox, only for the app to crash mid sentence. Then, good luck getting the refund. Very, very poor customer service and they haven't updated the app in years, they don't seem to care that it hardly works.

Updating my review from 2 stars to 1 because now it requires me to login every time I open the app and wont save favorite stores. Very glitchy, gives me driving directions (??) when I select a store. Not intuitive how to clear stuff from your cart. Awful at knowing where you are on a map, so it always recommends a different location that it thinks is closer. You can favorite a store, but the app defaults to "nearest". No way to add certain modifications like an extra espresso shot.

What's new

Minor bug fixes & performance improvements.