Nada K
I used to love Marsool and recommended it to everyone who wanted this service. Yesterday, however, i experienced bugs within the application and a very unprofessional marsool delivery person, and i have decided this app isn't for me anymore. I couldn't reach customer service except for only once since yesterday, and that was before the issues started to happen. The delivery didn't close until 5:30 AM, which made it even harder for me to rate the delivery. (Even tho it was delivered at 4:30 PM)
7 people found this review helpful
Welcome Nada
We are sorry to hear about your experience, We care about your satisfaction and want to help. Please provide us with more details by filling out the following form :(https://6cei4in53ya.typeform.com/mrfb-en).
doha fahmy
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The application is updated, but I whenever I press the chat with the customer service button, I get transferred to a page where I find Q&A articles. I have a payment issue and I need it to be resolved please. I can see the amount in my account page deposited, but whenever I am in the process of ordering, I do not get the option to use this amount; only in cash or by visa. Please advise. Thank you.
2 people found this review helpful
Welcome dear
We are sorry to hear about your experience, We care about your satisfaction and want to help. Please provide us with more details by filling out the following form :(https://6cei4in53ya.typeform.com/mrfb-en).
Usman Mughal
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Yes, couriers don't reply to the delivery boy, I have wasted two hours on one order, traveled 25 km away, after that the couriers canceled the customer's order, due to which the receiver canceled the order. Was taking the order from the customer and not even paying me due to which he canceled the order....
6 people found this review helpful
Welcome dear
We are sorry to hear about your experience, We care about your satisfaction and want to help. Please provide us with more details by filling out the following form :(https://6cei4in53ya.typeform.com/mrfb-en).