![](https://play-lh.googleusercontent.com/a/ACg8ocJVI_KmC5zmX8I2nygbbfZmRcLgPWBGhDWmMBhOV1SngfJsXg=s32-mo)
Kimberly Ward
I'm trying to delete my account, and the app doesn't have a clear way of doing it. The settings options hide each option of changing password, email, address, etc, so it's confusing to sort things out. The customer service is all AI and not well at solving issues. Also, the annual fee to get free shipping is difficult to stop, so you have to either remember to not renew the service in a year or let them take $20 out of your account.
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUcQWV62-5O3vQ_vtSGrGSIUJFIPjSBt2xHvJ6jQXIl_ltr3d1y=s32)
Byron Ortiz
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The coupons DON'T work! It showed I got a 20% off coupon as a new member, but the coupon wouldn't apply, so I tried to remove and re-add it, and then it disappeared! I got a new coupon for 15% off, and this time it showed it applied and my price dropped to roughly $50. After checkout, $64, no coupon. Contacted customer service. They can't apply the coupon, they can't guarantee they can cancel the order, and I have to pay for the shipping if I receive it and want to return it. Terrible experience
6 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXlg7AVdm7bS-YMr-CM79ZAb5KH6yoCKal8ZdC3VdebQsKCvm4=s32)
michelle_lynn
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The problem with this app is... After you do a search you add all your filters you tap on an item. Discover it's not the item you want tap the back button to go to your list and you have to start at the beginning. So if you've just sorted through 20,000 items and you'd search through a couple of hundred you're now at the beginning again it does not take you back to the item just before. Terrible setup please fix it.
11 people found this review helpful
Beyond, Inc. (App)
27 June 2024
This was fixed in our latest update. Please update your app to the latest version 2024.6.1 and let us know if you run into any other issues at 1-800-843-2446 or email us at bedbathandbeyondcs@bedbathandbeyond.com