A Google user
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Won't pair. Would you please put the original app back to install. Especially with all the complaints. It's really annoying not being able to adjust bass and treble to be able to understand better. Removed the Otter Box case from my old S-5 and it paired but still will not on my S-9 trying the same thing. Finally got paired after turning on location. THANKS!
48 people found this review helpful
Hi,
Thanks for updating the comment.
We are happy to help.
br
app support
A Google user
I am using this app on a Samsung S8 and it pairs well with my Linx2 hearing aids. But the "About the App" says its functionality is supposed to provide "notification of battery and connection status." I cannot find where it provides any clue about the battery status. Anyone else find this? I don't dare wish for streaming audio if this basic feature is missing.
7 people found this review helpful
GN Resound
11 January 2019
Hi Patricia,
If you navigate to the menu in upper right corner you should see a button called connection, if you press this button you will see the connection status, and if one of your hearing aids has low battery you will get a warning in here as well.
Please let us know if you have other questions or issues with the app.
br app support
Wes Westrom
I'm really getting frustrated by the problems I'm having with this. First it was with the favorites. The mods made for the favorite are then imposed back to the basis mode. Now it keeps losing connection to one or the other of my hearing aids. Just now, as many times before, I reinstalled the app, connected with no problems, set up a favorite for my headphones, and brought up my radio app. Surprise, Smart lost contact with my left hearing aid.
4 people found this review helpful
GN Resound
18 February 2021
Hey Wes, thank you for this feedback. Could you please email us at resoundappsupport@gnresound.com so we can assist?