Royal Mail

Royal Mail Group

About this app

Track an Item:
• Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery.
Send an Item:
• Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.
Book a Collection:
• Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.
Services Near You:
• We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.
Book a Redelivery:
• Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!
Change Your Delivery Options to Suit You:
• You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.
Set up a Redirection
•Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.
Many More Great Features:
• Find the size and format of your parcel using our Augmented Reality Parcel Sizer;
• See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;
• Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;
• Save items you are tracking and add an alias name making them easier to identify;
• Save postage receipts – simply take a photo of your receipt and store it to the app;
• Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App
• Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.
• Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.
• Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.

Ratings and reviews

It used to be ok no It keeps failing. Sometimes it works for a few seconds and than if I try to track another parcel it says that there's a problem with their servers and it doesn't show my parcels to track. After it just doesn't show the tracking at all. It's very frustrating specially when they keep increasing the postage. It's very unreliable as people pay for the parcels to be tracked and they can't. Now it takes ages to open and when it finally does it doesn't work properly. Not good😞

Absolutely horrible app, constantly won't login to my account, end up having to clear the cache and force stop and even then sometimes it still doesn't login and I end up having to use the website instead. Also sorting of tracked items is terrible, it should be that the latest items are at the top of the list, but quite often it's just a random order, extremely frustrating. Doesn't matter how many updates they do, never actually fixes any of the apps problems.

This app is utterly useless. It frequently tells me it cannot find the data for my packages. Contrary to what it says, the list of recently tracked items remains empty after I track a package, even when I can get the tracker to work, and when It does work, it is generally slow to update progress. Update: I have now uninstalled the app as it was most often refusing to log in, and on the rare occasion when that worked, it failed to retrieve data. Without the app, the website works ok, sometimes.