Gianni Echo
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1) Even after the update. Nothing changed. 2)It says there will be new offers for christmas promo but when i open the app it is still the old offers nothing new. 3)Even the advent calendar is missing. 4) Some stores aren't in the app. 5) Its hard to use the promo in the kiosk. It is terrible and hard to use app. 6) the application is full of bug. Promo error. Order error. Cant register the coupon or offers when you order in the app even in store.
24 people found this review helpful
Burger King Italy
5 December 2023
Ciao Gianni Echo,
Siamo dispiaciuti di leggere che non hai vissuto un’esperienza all’altezza delle nostre aspettative!
Tti saremmo grati se potessi fornirci i dettagli dell’accaduto al seguente indirizzo mail: reclami_complimenti@burgerking.it (mailto:reclami_complimenti@burgerking.it)
Customer Service Burger King Italia
Ivan K
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A new year, and the app still doesn't work. Contacted and communicated the problem and still, the problem is not solved since last year. Bring your business elsewhere people! It doesn't work! Lost all my points. It has been months the app is not working. We called the hotline and just got the same reply every time: yes we know we got a problem and will look into it. Eventhough an email was sent out about expiration of the points, but how do customers claim if the app isn't working. Ridiculous!
23 people found this review helpful
Burger King Italy
3 January 2024
Ciao Ivan,
Grazie per averci scritto.
ti saremmo grati se potessi fornirci i dettagli al seguente indirizzo mail:reclami_complimenti@burgerking.it
Saremo felici di aiutarti!
Customer Service Burger King Italia
Angelo Hu (海苔)
The application itself is filled with bugs and undeveloped functions, I wasted my money by picking up a order with the mobile order feature(the app crashed after paying my order).The customer service is awful, nothing has been solver, even thought I sended more than 20 mails during the past six months (yeah You're right Six months before and a refund of 15.7euros hasn't been given.(The customer service will block your mail). Shame,I thought BK was the almost best in Italy,but it turn out to be..
1 person found this review helpful
Burger King Italy
8 February 2024
Ciao Angelo,
Grazie per averci scritto.
ti saremmo grati se potessi fornirci i dettagli al seguente indirizzo mail:reclami_complimenti@burgerking.it
Saremo felici di aiutarti!
Customer Service Burger King Italia