Duke Martorell
App doesn't let me log in half the time. The app is great once you log in and has a lot of features, but it always takes me 6+ time aof trying to log in due to the error "Authorization Issue". After attempting to log in a few times it works, but I don't know what the issue is considering it eventually works with the email and password after a few tries, so it isn't a password issue. If this didn't happen every time I tried to log in, the app would be 5 stars.
4 people found this review helpful
Members 1st FCU
12 September 2024
We're sorry to hear about your experience. We value your feedback and are committed to improving our app. Our team is looking into the issue you mentioned.
janelle conrad
the app used to work, now it just gives a blank white screen when sharing the screen with excel (checkbook). ive reported it through the app but nothing ever gets a response. im also not able to change my user name...ive been divorced a few years and both his and my accounts have both our names in the username. That has been reported a few times with no response.
7 people found this review helpful
Members 1st FCU
20 August 2024
Sorry for the trouble you are experiencing with our app. Please email us directly at Android@members1st.org so we can assist you.
Gary and Jen Cassel
The mobile deposit feature doesn't work well. It snaps the photos and the enters check amount correctly, but the screen goes completely blank after I click submit. An email tells me it's been accepted, otherwise I wouldn't know. THEN, I have to close the app and log back in to continue depositing. Not very efficient!
7 people found this review helpful
Members 1st FCU
16 July 2024
Oh no! We apologize for the troubles you've had with the mobile deposit feature. We'd be happy to take a look into this for you, please contact us at Android@members1st.org. Thank you.