Authenticate for every login. When I first got my account set up from first niagara to key bank, the online banking worked fine. Now even if I click save ID and/or remember fingerprint an quick view, none of those work. Once I close the app an go to open it again my I.d is not saved and I have to re-authenticate my user ID using text or calling an then put in a 4 digit code. Every single time. Why won't it remember my ID or even allow quick view or fingerprint login?? I'm getting annoyed by this because I heavily rely on online banking.
Please fix ASAP!!! Restore old version! If it ain't broke, don't fix it!! Update as of 11/30. Called key bank. Got someone from the Philippines who didnt know what an app was. Didnt speak english. Poor service!Have been using this app for over a year. Loved it when I could use it. But now I can't even sign in. Uninstalled and reinstalled app and it still doesn't work. Message comes up that "our app isn't working right now". Key Bank you should have let your people know what was going on before you decided to change everything. In my mind's eye this is poor customer service!!
Very frustrated, useless app I have Samsung S4 phone after finally getting the newly designed app to work on my phone I was starting to like it. NOW for 3 days I can not get the app to open I keep getting a blue and white box saying the app is unavailable please try again later. I have installed it, reinstalled it, cleared my phone cache, cleared the app cache and app data. Still won't work. I even called customer support and all I got was the app is working don't know what my problem is. The app is useless to me at this point.
Broken after latest update Mobile deposit still isnt working for me. ever since the apps new update ive been without an easy way to deposit checks. it definitely makes things inconvenient, sitting here now hungry because i cant mobile deposit my check and i don't wanna go across town to the key bank branch to deposit my check. gonna start looking for a new bank on monday.
This was so simple -- checking, savings, thats it. now its a huge, bloated, space-sucking app that wont work until you download MORE crap for it. I have completely had it with this piece of garbage, if you have the original app never update it. Embarrassing and irresponsible for a bank to produce such faulty equipment. Considering switching banks because of the ineptitude.
Used to like it This app is completely useless to me now. I have used this app for the past year and it worked just fine until the most recent update. Now all I get when I open it is a blue and white screen saying the app is unavailable. No matter what I try it won't work. Stupid and a waste of time !
Based on your valuable feedback, we are continuously optimizing the mobile banking experience to meet your everyday expectations
· Enhanced detail for pending transactions
· Performance fixes to improve the experience
· Minor bug fixes
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