The app developers have fixed several of my prior complaints, and that's refreshing to see in a major business. The automatic capture always seems to take a picture when I'm moving the phone.
I guess I just had too high of expectations, like this app would be like a checkbook register for my checking account. You can't see a rolling balance, just the end balance and transactions that have processed, so if you have an issue, or might have one in a week due to a bank holiday or something, you won't know until after you overdraft. You can't schedule or plan payments you know you've made, or regular payments or anything useful. I don't want to use the app with my checkbook, I want it to BE my checkbook. Good thing I only use this account for writing checks to my babysitter.
Upgrade Issue A recent OS upgrade to my Samsung phone disabled this app. I called the Online Banking department and they were aware of issue but didnt have resolution.....after a month of being without use of this apps access I finally read some of the reviews. Thankfully....updated the Android System Web view and app is functioning properly. Yeah!!!
Worked fine before most recent update I didn't have a problem with fingerprint log in, checks or other things people mention because I don't upload checks to this account. Never had an issue other than the currently unavailable a couple times. Usually accurate with pending deposits and other info. First Niagara didn't have an app for their business checking customers so I'm happy I have that now. Using note 5 newest update
Fix for android app! Yay! I was having the same issue as most of you with the Android app! I called Key Bank and spoke with Benjamin in the mobile app department. To make the app work you have to make sure that your Android System Webview is updated. You can check this by going to the Play Store typing in Android System Webview...this is something already installed on your phone so nothing new to install...but yours maybe need to be updated. Took 30 seconds to update and the app works fine for me now. I hope this helps some of you.
Nothing like First Niagara Never know how much is actually in your account. It takes days before things process or actually withdraw or deposit from the account. First Niagara mobile banking had two areas for you money, one for how much you have with things pending and one showing how much you actually have once the pending transactions are done. It didn't take days to know how much money was actually in your account, just a few sec. Overall key banks mobile banking and online banking are absolute trash and need a complete overhaul.
We heard you! Based on your valuable feedback, KeyBank has made the following enhancements and updates to the mobile app:
- Addressed an App Unavailable error message at app launch.
- Improvements to overall experience for Fingerprint and PIN-based login
- Ability to easily “Make a Payment” to your KeyBank Credit or Loan products
- Toggle between to/from accounts in transfers
- Minor UX enhancements
- Improved Bill Pay navigation
- Enhanced mobile deposit functionality
- Minor bug fixes