This app gets a one star because I haven't been able to use it in months. Every time I try, the app reminds me it is currently unavailable and to try again later, no matter if my dada connection is fine, or if I have fully updated, or even reinstalled for a clean set up. A few months back this response used to be occasional in its occurrence; now it is just the norm. By not it is simply a waste of space.
Mobile deposit still isnt working for me. ever since the apps new update ive been without an easy way to deposit checks. it definitely makes things inconvenient, sitting here now hungry because i cant mobile deposit my check and i don't wanna go across town to the key bank branch to deposit my check. gonna start looking for a new bank on monday. Update 4/11/17 i still cant mobile deposit checks
Was having remote deposit issue with one check about 6 months ago so called in and was told their remote deposit is only capable of accepting personal checks and can't accept corporate checks or cashier checks in different format. They stated they do all their programming in house unlike many banks that outsource and are working on a fix. Tried today now about 6 months later and still doesn't work. Makes it impossible for me to remotely bank when my other 2 banks have no problems with these checks. It's time to outsource your app and get your technology up to speed.
Sorry to say but this is a terrible app. tried to deposit a check while I'm away from home and got repeated messages over about six tries that the transaction won't work. I called customer service and they blamed it on my check photos. I tried again and again. Does not work! I also use another app at another bank and it works beautifully. Key Bank needs help to get this app right. As I long time customer I'm now considering leaving to a bank where mobile app actually works.
For a few months I have been unable to deposit a check. I go through the entire process. It captures the front of the check and says to turn over. It won't capture the back of the check. Just goes back to the sign on page. I was on the phone with Key for over a half hour. Tried reinstalling app. Still cannot deposit a check. This has been going on for a few months. I have an LGG3 cell phone. Please help with this.
Still!!??? Seriously won't open for Android. way to go developers! It's been three minutes since my first review and no change. Havnt been able to use the app in over a month. Uninstalled and re installed three times. Piece of junk.
We heard you! Based on your feedback, we have incorporated the following enhancements to the mobile app:
- Performance improvements throughout the app
- Running balances will now show posted transactions on select accounts
- Easier access to profile settings via settings gear in upper left corner
- Ability to schedule an appointment at the branch
- Enroll in HelloWallet from within the app
- Ability to adjust text alert thresholds
Update the KeyBank mobile app for the best experience!