WHAT HAPPENED? Used to work great. Now I can't login, just the loading screen. What a piece of crap. Makes me nervous about what else might be wrong with this app (security, privacy, etc.) if they can't even get their users logged on.
Gets better with each update After they added other accounts like money market, it's just gotten better over time. My use has been pretty flawless and I like the UI.
Needs improvement When it worked it was great. But, at the worst times it would not recognize my log in. Yet, my computer did! It was frustrating whenever I was in need.
So far so good At first I had had the problem of not being able to sign in.. that was because it was pending. I called customer service and they were very quick to get this resolved. Now I love it.. thanks key bank for the mobile app
Really Key Bank??? You guys suck as a bank. I hate this bank. If it isn't one thing it's another. Doesn't surprise me that all of the sudden I get a message saying "Authentication Error" when I try to use this app now. I went online and my password works fine but this jacked up app is just as bad as the rest of your service. You guys are thieves anyways. Don't use Key Bank if you don't already have them. If you do get rid of them ASAP. That's my plan. Worst service ever.
Mobile deposit doesnt work. No matter what I do, I get error message "cannot read account data on bottom of check" I have tried taking the photo up close, pulled back, in the bathroom, outside, with flashlight, dark background, light background etc etc etc. Nothing work, app sucks. Cust service response is to mail check to them. Closest branch is 4 states away.
Enhancements to improve your mobile banking experience and ability for new clients to enroll in mobile/online banking.