Upgrade Issue A recent OS upgrade to my Samsung phone disabled this app. I called the Online Banking department and they were aware of issue but didnt have resolution.....after a month of being without use of this apps access I finally read some of the reviews. Thankfully....updated the Android System Web view and app is functioning properly. Yeah!!!
Worked fine before most recent update I didn't have a problem with fingerprint log in, checks or other things people mention because I don't upload checks to this account. Never had an issue other than the currently unavailable a couple times. Usually accurate with pending deposits and other info. First Niagara didn't have an app for their business checking customers so I'm happy I have that now. Using note 5 newest update
Fix for android app! Yay! I was having the same issue as most of you with the Android app! I called Key Bank and spoke with Benjamin in the mobile app department. To make the app work you have to make sure that your Android System Webview is updated. You can check this by going to the Play Store typing in Android System Webview...this is something already installed on your phone so nothing new to install...but yours maybe need to be updated. Took 30 seconds to update and the app works fine for me now. I hope this helps some of you.
Nothing like First Niagara Never know how much is actually in your account. It takes days before things process or actually withdraw or deposit from the account. First Niagara mobile banking had two areas for you money, one for how much you have with things pending and one showing how much you actually have once the pending transactions are done. It didn't take days to know how much money was actually in your account, just a few sec. Overall key banks mobile banking and online banking are absolute trash and need a complete overhaul.
This is the thing that makes me want to change banks Worst app on my phone. Glitchy as heck. Fingerprint authorization does not work properly. You enable, log in with fingerprint, it asks you to register your device. Asks you secret question, which is invisible. Every. Single. Time. Check deposit is extremely unreliable. I'm invariably swearing at the app after five minutes of trying to deposit a single check. I just finished interacting with the app, determined to do nothing else but write this review. If you are a mobile banker, pick a different bank.
Hated it since I got it. First of all, I never wanted to be a member of Key Bank. I'm very upset First Niagara no longer exists. This app has been total garbage since the moment I downloaded it. Now, for the past month it hasn't worked. Like most others, I've been getting the "currently unavailable" message, even after updating it. How am I supposed to do my banking and check my account when the app doesn't work? This app is supposed to be convenient. Having to go online and log in is very inconvenient.
Based on your valuable feedback, we are continuously optimizing the mobile banking experience to meet your everyday expectations. Included in this release:
· Enhanced Transfer capabilities that extend to making recurring, future dated and external transfers from the mobile banking app. External accounts must be first configured in Online Banking to schedule an external transfer.
· Enhancements to the user interface
· Improvements made to log in
· Minor bug fixes
Tap and pay with your phone, get instant notifications, and lock your cards.