KeyBank Mobile Banking

KeyBank, N.A.

About this app

Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world:

● Easily transfer funds between bank accounts
● Pay bills
● Send money to friends and family
● Open a checking or savings account
● Deposit checks on the app
● Monitor and manage bank accounts and cards
● View KeyBank credit card rewards points

Safe and Secure Online Banking

Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including:

● Same high-level security used for KeyBank Online Banking
● User ID and password required to access banking app†
● Secure connection to view banking account and transaction details
● No banking information is stored on your Android™ device to minimize risk if your mobile phone or tablet is lost or stolen

Convenient Banking on the Go

Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can:

● View account balances and recent transactions with one swipe using QuickView
● Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM
● Transfer funds between your KeyBank checking and savings accounts
● Open an account right from your mobile device
● Search and view your banking transaction history for the last 90 days
● Access your KeyBank account statements and tax forms
● Review and manage scheduled Online Bill Pay payments and transfers
● Send money to existing payees and add new payees
● Search for KeyBank branch and ATM locations


Personalized Mobile Banking Settings

Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use:

● Add a profile picture
● Set up fingerprint or face ID sign in capabilities
● Manage and edit account alerts
● Access your credit card Reward Points balance


Connect with KeyBank

Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support.

Follow KeyBank on social media:
● Twitter: twitter.com/keybank
● Facebook: facebook.com/keybank
● LinkedIn: linkedin.com/company/keybank/
● YouTube: youtube.com/user/keybankcommunity/
● Instagram: instagram.com/keybank/

Important Disclosures
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.

Android™ is a trademark of Google Inc. Use of this trademark is subject to Google permissions.

©2024 KeyCorp. Member FDIC.

Ratings and reviews

I would give 5 stars except the feature to deposit checks via the app no longer works for me. It crashes every time I try to take a picture of the check. Sometimes I can take a picture of the front of the check successfully but it can never take the back picture without crashing. I've tried uninstalling and reinstalling the app and it makes no difference.

Absolutely, truly atrocious 💖. a waste of space on my phone, and every time I try to use this accursed app I regret joining key bank in the first place. Nearly every time I open it, the app doesn't load, leaving me staring at the hello screen as it does nothing. If I do get past that, half the time the app won't let me log in. I'll put in my info correctly and it'll simply eat it without logging in. I'm actively surprised when the app does decide to work. Using the website is the lesser evil.

App doesn't open 90% of the time requiring a re-install to get access. I've reverted to using the website in many cases. When it works, it's great. I have nothing weird setup: I'm not using a VPN, I have 2 Gigabit internet speeds, clearing cache doesn't fix it, restarting the phone occasionally does, I'm on a Galaxy S24 plus. App just sits and loads indefinitely. Probably the 8th time I've reinstalled this year.

What’s new

- Updates to maintain your security
- Bug Fixes

Thank you for using the KeyBank app!

Based on your valuable feedback, we'll continue to enhance the app through regular updates