Not cool Key Bank. Not. Cool. The mobile deposit function is gone from my Android device with OS 7.0. Even though your foot notes say you need OS 4.4 or higher. With the limited number of Key Bank branches in my area, you must fix this asap or you will lose me as a customer
I don't know what bugs this update "fixed" because it worked better before. I can't use the mobile deposit feature any more. I just get a message that they can't process my request. Don't bother calling customer service either - there are no issues with the app...
Forget about trying to use the deposit function. On Android the deposit button doesn't even appear. It seems to be out of sight above the top of the screen. On Apple it fails to take a picture 99% of the time. Too frustrating to bother with.
Very buggy. I can access account balances, history etc. just fine. But the main reason I use the mobile app is to make mobile deposits; and in the current update of the Android version this ability is inaccessible. In the previous iteration, the "mobile deposit" button was just barely visible at the top of the screen -- buggy but still useable. They've now "fixed" that screen so that I can't select mobile deposits at all. I hope this will be fixed quickly!!!!
I check my account everyday. When i buy something online and i check after and see that i had paid. But i see that it says pending... so why am i getting double taken out? I dislike this app. When i have actually 25 dollars itll say i have a 100 so ill buy something thats over 25.Not knowing that i only have 25 i will overdraft. Please fix this or im switching to a different bank. I had boughten a car seat for 300. I checked and it had taken out the 300. But how come it still says pending?
Just downloaded the app and so far it stinks... The only thing I'm able to do with it is check my balance. Big deal... And it doesn't close, I have to force stop it.
+ Bug fixes and improvements
Thank you for using the KeyBank app! Based on your valuable feedback, we’ll continue to enhance the app through regular updates.
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