M Sue Walsh
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2019 - App does not sync with desktop program, nor does it sync with the phone system used by TX Health & Human Services, making it extremely difficult to use any one of them. Very, very frustrating and time-consuming!! I am a retired IT professional and would never put any of these programs in use in this state. I can't even imagine how frustrated and lost a typical user would be when confronted with these problems. 9/20/22 - Same problems continue!!
125 people found this review helpful
Texas Health & Human Services Commission
9 January 2019
Hi M Sue - Thank you for letting us know about this issue. Please email us at YourTexasBenefits-App@hhsc.state.tx.us so we can contact you to look into it further.
A Google user
I love how I can get most of the information I need for my case. I wish we could get all the details, but still very effective app. Update:. One thing that has been causing issues is I can't add most documents and it is down more often than not on the weekends (when I have more time to complete documents submissions). I've been having to screenshot and submit. Been kind of inconvenient and not as efficient. I still stand by the fact it is effective, just been a little less user friendly
8 people found this review helpful
Texas Health & Human Services Commission
3 August 2016
Hi Mischell, Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you
Crystal McDonald
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Update: I found the need to utilize this App for additional changes to my case. I noticed improved features that make it easier to navigate. However I had one problem trying to upload a file. I think the problem was on my end as my phone is a very old model (Android Galaxy Note 3) and the camera wasn't all that great. However I managed to get something thru. Overall my experience with this App was very satisfactory..
52 people found this review helpful
Texas Health & Human Services Commission
13 October 2020
Thank you for providing your valuable feedback. Please reach out to us at YourTexasBenefits-App@hhsc.state.tx.us, if you have other suggestions.