Ace Retailer Mobile Assistant

Ace Hardware Corporation

About this app

The Ace Retailer Mobile Assistant is designed exclusively for Ace Hardware retailers to improve the employee experience by giving them quick and easy access to information while reducing steps and clicks. The app provides mobile capabilities to search, evaluate and order product, manage customer and store orders, receive/sort/put away deliveries, and more.

• Additional app features:
• View item information by scanning or entering a SKU or UPC and confirm available quantity by store and RSC.
• View Item sales and purchase history.
• View item level Ace and store pricing information as well as competitor pricing (when available).
• Build a basket for multiple items or quickly submit an “Express Checkout” for easy ordering.
• Enable “multi-store” for easy ordering across chains or a subset of stores within your chain.
• Enhanced landing page with store and multi-store selector.
• Static footer for easy access to the Homepage and Shopping Cart.
• Fulfill Customer Orders to progress acehardware.com orders from anywhere in your store.
• Create Custom delivery routes for all orders placed through in-store or Hardware.com.
• Look up Acehardware.com or in-store orders by last name, order number, or phone number.
• Complete delivery and capture the proof of delivery by taking a photo or customer signature.
• View delivery routes through a map view with delivery markers for all required deliveries.
• Ace Convention section provides all showing ordering options.
And more!

Ratings and reviews

I have used this app for a few years now and it has always been extremely buggy. However, recently I noticed that any time I open the app, it completely mutes my notification volume slider. This is completely unacceptable. The app has no permissions enabled and, regardless of that, shouldn't be able to control my phone's volume for any reason anyway. This needs to be fixed immediately.

Edit: 10/27/22 - The app doesn't start most of the time I need it. Wifi, cell signal, doesn't matter. I don't know what happened to this app, but it has gotten much worse to use. It won't launch, it freezes, it take too long to execute a search. Fix this... Employees need this to work correctly. The 123/ABC button is the most annoying thing I've ever seen in an app. Makes using the app extremely frustrating.

In a word Frustrating. While the app is convenient and helpful, it it's and has been generally querky and, all in all, not the most user friendly. A comprehensive settings menu that allows one to customize the user interface and ensuring all information that is relevant and necessary is displayed, and that which isn't, well, isn't, would be prudent.

What's new

Performance and bug fixes