
Werner Graf
Got a new phone. Tried to reactivate the app. Doesn't let me do it, but instead sends me around in circles to sign in over and over again with e-mail and password. This so ridiculous, .....and annoying because I cannot get into my office over the weekend. We are choking on our self-imposed security obsession with all this double and triple verification. By contrast, my on-line banking log-on has not changed for 20 years, and it's perfectly safe with a simple password.

Michael Fritz
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7/2022: I don't like that I can't set a work schedule. It's always running. If I don't use it for half an hour I need to open the app again to unlock doors, and that can take several seconds. If someone else needs to pass through the same door it's very awkward to step aside and let them unlock the door for me, especially if they are security minded. Update 9/2025: I guess the proposed update was declined. The app regularly requests users to rate 5 stars. I won't.
8 people found this review helpful
Openpath Security, Inc.
10 July 2022
That’s a great feature, Michael! I submitted that to our Product Team for consideration. We’re sorry to hear about your app experience. Unfortunately, with the new Android OS, the “when in use” setting doesn’t work the way it did before. We are working with Android on a fix for this which should be available on our next update.

Matt Messinger
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The only thing this app is good at is keeping its users from gaining entry. It very rarely works and is wholly ineffective. Anyone thinking of using openpath should move right along. This app really does not work well, and sometimes, I find myself being stuck outside for several minutes because the app won't work. For something that is supposed to provide safety, it makes me feel less safe, as I am stuck outside for extended periods of time.
31 people found this review helpful
Openpath Security, Inc.
26 April 2023
We're sorry to hear about this, Matthew. The behavior you described could be caused by a number of reasons. I suggest using the "send feedback" option from the app (if you haven't done that yet). This opens a support ticket that includes the app logs from your phone, which can help the team determine what is causing the issue you're experiencing.