GettingOut Visits

Telmate

About this app

*Currently available at select facilities.*

What if you could video visit your incarcerated loved one from your mobile device, and didn't even need a computer to do it? And what if they could start a visit with you? Now you both can!

With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use.

With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device!

• IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an Android device, the inmate will use a wireless tablet.

• NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later.

• NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit.

• NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit.

• NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit.

• NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit.

• MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life.

• LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.

Ratings and reviews

This is one of the absolutely worst apps I have ever had the displeasure of having to use. Money disappears and reappears daily, it's all the time freezing, adding money to any of the accounts is damn near impossible. I usually have to call customer service after being on hold several times for lengthy amounts of time. Seems like there could be someone or there that could do a better job... But just like the prison systems it's all a money and time racket. Hoping for a big change but doubtful--0

This app is a waste of money and time for it not to work. I've had multiple failed times to video chat and nothing comes through on my end. When I try to video or do a visit, it just loops back to the contacts list. It's sad enough there are people in jail and now to have an app that supposed to help connect them that doesn't work is shameful. Do better

It's a good idea for a video visit with a loved one or a friend who is incarcerated. The only thing is the app barely works. Yesterday my video got cut short, the screen went black, & that was it. For the past week it's either not working, or my visit gets cut short because the screen goes black, & the visit just ends. Sometimes I have to delete the app and redownload it to get it to work. Its just been taking our money.