A Google user
This is a very frustrating, and super irritating, waste of time. The app does not function at all. You cannot register, and even when you have registered, and everything is "fine", you can't log on, ever. Then you are randomly started again on a new registration process, where the facial recognition either stalls, or takes 45 pictures, and never proceeds, or your ID card is accepted, and re-photographed 110 times, before you are taken somewhere else to start again. This is a financial service, and if they cannot handle this process efficiently, how in hell can they protect themselves, and clients, from hackers?? USELESS
37 people found this review helpful
Banistmo, S.A.
3 October 2019
¡Hola! nos encanta saludarte.
Si aún tienes problemas con la app comunícate al correo escribe@nequi.com.pa, al chat en www.nequi.com.pa opción ayuda o a la línea de atención 3771000, comenta tu caso, envíanos tu número de cuenta y los pantallazos necesarios para que nuestro equipo pueda ayudarte. Que tengas un lindo día y gracias por escribirnos.
Nghiem Pham
- Flag inappropriate
- Show review history
Since the new update, the app is much slower and they shorten the name field character limit on the money transfer form. Some people or businesses have long names and the app won't allow to send if the name surpass the character limit of the name field. So lame and bad programming.
6 people found this review helpful
Banistmo, S.A.
21 September 2022
¡Hola! nos encanta saludarte. Si aún tienes problemas con la app comunícate al correo escribe@nequi.com.pa, al chat en www.nequi.com.pa opción ayuda, comenta tu caso, envíanos tu número de cuenta y los pantallazos necesarios para que nuestro equipo pueda ayudarte. Que tengas un lindo día y gracias por escribirnos.
A Google user
- Flag inappropriate
- Show review history
I can't register, I'm still waiting for your reply on Instagram but nothing happens. I've been trying to register since the whole last week but I can't, it's such a great idea and it seems to be like a pretty good app but this issue is a bit of too much stressing and more when you really wanna try it.
24 people found this review helpful
Banistmo, S.A.
17 June 2019
¡Hola! nos encanta saludarte.
Si aún tienes problemas con la app comunicate al correo escribe@nequi.co o al chat en www.nequi.com.co opción ayuda, comenta tu caso, envíanos tu número de cuenta y los pantallazos necesarios para que nuestro equipo pueda ayudarte. Que tengas un lindo día y gracias por escribirnos.