Airtm

Airtm, Inc.

About this app

We have over 500 payment methods to add from or withdraw to your account and send and receive money wherever you are. All this in a fast, simple and 100% secure way.

Open your digital dollars account in minutes and start enjoying the financial freedom you need to continue developing your talents.

With Airtm, unlock your potential.

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Any Prepaid Debit Visa Card (the “Card”) that may be provided to eligible customers is issued by Lead Bank pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement (https://www.bridge.xyz/card-agreements/airtm-card) and Airtm website for more details. Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Airtm is not a bank. Airtm is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.

Ratings and reviews

Customer service is nonexistent when it comes to your actual account. I had no issues with the actual app, but I had no use for it anymore due to my job change. So plan for an extremely inconvenient and painful process to delete/deactivate your account. It's not available from your profile, then Google might deem it a sketch site, then when you email support with your grievance, you get sent to a URL to create a new login for your "request". So red flag after all that.

I am extremely disappointed with my experience using Airtm. My account verification has been pending for an extended period even after I submitted the required documents and contacted support. Because my verification has not been completed, my $179 payment is stuck, and I have no way to access my funds. This has caused unnecessary stress and frustration. The support process has been slow, and I have not received a clear timeline or satisfactory resolution. ticket #3390321

I am extremely disappointed with my experience using Airtm. My account verification has been pending for over two weeks despite submitting all required documents. Because of this, my $350 is completely inaccessible, and I have no way to retrieve funds I urgently need. I have emailed support around 20 times and only received generic responses about high complaint volume, with no timeline or resolution. Ticket #3404714. I hope Airtm prioritizes this and resolves it soon.

What’s new

We've updated your home experience
- Increased accessibility to your balance, virtual account and many other features.
- Active transaction widget in real time.
- Real time notifications about the status of your account.
- Quickly access your funds with our Quick Withdraw widget.
- General performance updates.
- Updated look and feel.