Carrier® Service Technician

Carrier Corporation

About this app

Solving challenging HVAC/R problems is your job. Helping you get the right parts, supplies and equipment you need is ours. Whether it is for warranty repairs for Carrier Equipment or for non-warranty repairs on any make or any brand of equipment, the Carrier Service Technician app can help identify the right part.
The Carrier Service Technician app provides an easy to use, powerful app that is designed to help the technician standing in front of a unit. The app helps them at the job site to find out what parts they need to make repairs, and it has an on-board GPS to help identify the closest location to find the parts.
Key Features:
• Search by scanning serial bar code, entering serial number or entering model number
• Quickly locate parts list for equipment
• View relevant technical literature for equipment, including advanced filtering options
• Lookup warranty entitlement and service history based on serial number
• Locate the nearest Parts Sales Center and get directions
• Selection and Cross-reference tool for Totaline parts
• Ability to create jobs and add parts to jobs for future reference
• Optional HVACPartners authentication for access to restricted literature
• Product catalog equipment lookup
• Tech Tips videos
• Interactive Troubleshooting for step-by-step diagnostics
• Bluetooth pairing for real time diagnostic information including fault data, real-time system operating information, and support for remote firmware updates on compatible systems.

Ratings and reviews

It's nice to have a go to for references and quick ideas. But I don't want to have to rely on an app to diagnose equipment. The thought of that is ridiculous and it just adds more work for the technician to keep up with. That generally aren't getting paid enough in this field. And with all the changes with the high pressure and the flammability. I would expect to see technicians pay almost double in the next couple of years. If they want to. Continue using apps

I try and try and try to use this app. It never scans the bar codes, when ever I enter the exact model or serial, it never finds it. And when it does, it doesn't ever let me look at warranty info. App is junk. Fix it.

Garbage. Constantly crashes before I can even open it. Tried on several phones and happens to my fellow coworkers too. Until it can actually work properly I wont recommend it or use it. Well I can't even use it cause it just crashes.