Lorraine OBrien
Every time I try to log into app or on computer, this is the message Login successful but we were unable to access your campus card account. Please contact support. Can anyone tell me how to fix this. I tried to uninstall app and reinstall, I tried setting up from computer, same message. I've tried everything and nothing. This app and login is horrible!
4 people found this review helpful
The CBORD Group, Inc.
21 August 2024
We’d be happy to take a look into this for you, please contact us at GETfeedback@cbord.com. Please provide the institution you are associated with in the email. This is a configuration issue that your institution’s admin needs to resolve due to your ID not being associated with any existing accounts. Thank you.
A Google user
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Works to view balances, but annoying to use. It requires a log-in every time you open it. You can use a pin or a fingerprint scan, but it's an unnecessary inconvenience. My phone already locks, and the information in CBORD isn't something I care if others can see. An option to not require login would be nice. Upon logging in, I get a mostly empty home screen, including useless a theme-colored header taking up a third of the screen just to show me my name and email address. About a fifth of the screen is used for (the actually useful) buttons, and the rest is just empty. Why not use some of this screen space to show my account balances, so I don't have to click again to see them? The hamburger menu opens a menu which has a circled "i" button. Clicking on this opens a pop-up message that says "Hello!". Why is this extra clutter here? The deposit button from the main screen, if no credit cards are added, just pops up a message that says "Hmmm..." and some text explaining how to add cards. If no credit cards are added yet, why not just take the user directly to the add card screen? Finally, it would be nice to allow using Google Pay instead of direct credit card info entry.
11 people found this review helpful
Herbie Rand
The app is extremely buggy, has a clunky interface, crashes, and has non-deterministic behavior. You might click on your orders, have it buffer for a while, and then nothing will happen -- not even a timeout message. Perhaps the most egregious waste of time is, after selecting your order, having to add it to your cart. This might make sense if the cart function worked, but after having tried to place multiple orders in my cart, I found that only the most recent order actually gets placed. So why does the cart function exist? It's not just bad because its broken, its bad because its broken and it's a required detour you have to make to place your order. While I'm taking the time to write this review, let me rattle off a few more things that make this app bad: - no searching, only scrolling - icons, options, and menus will sometimes disappear/turn invisible - if you lock your phone/put it to sleep, you lose all progress in placing an order - long loading screen as soon as you boot the app - long loading screen after you put in your pin - buffers for a long time after each selection - useless favorites function - scrolling for time selection is clunky - text gets cut off if a description/title is too long and is unreadable I have no choice but to use this app on my college campus, but if you can opt out of using it, or get's service generally, I would urge you to do so.
24 people found this review helpful