![](https://play-lh.googleusercontent.com/a-/ALV-UjXp43OtASddLfl2Df5oXragYdIpR85XG6uOFsj1LvwDbu_NdJI=s32)
Nicholas Chan
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During normal operations, the app will often 1.) fail to authenticate or 2.) crash on start. After an uninstall and reinstall when the app is no long able to even start up without inmediately crashing, I was faced with a situation where the digital token 1st verification OTP was sent to my email just fine, but the SMS OTP never came which meant I cannot activate. Considering that there is NO OTHER hardware token option now available, I am effectively locked out of my company's bank account.
15 people found this review helpful
DBS Bank Ltd
7 December 2022
Dear Nicholas Chan, We apologise for the inconvenience you have experienced. Please contact DBS BusinessCare for further assistance.
![](https://play-lh.googleusercontent.com/a/ACg8ocIZtHsijURvIx9JoZotMnQSYLJwR5cIegzVvO_cwuzkMo_7qJFt=s32-mo)
james soon
The entire DBS experience is terrible. User interfaces keep changing for no reason making it difficult to keep relearning what amounts to no value added changes. Just keeps IT FOLKS employed. Totally insane. Lots of nonsense in the entire IDEAL infrastructure disguised as productive but really a sham. Sad state of affairs for a bank that makes so much money
1 person found this review helpful
Thank you for sharing your feedback with us, James Soon. Your feedback on the user interface is currently being reviewed by our product team.
If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.
![](https://play-lh.googleusercontent.com/a/ACg8ocLvd9guR0pzzakrQCJfaOmyoGbe1xl7NEVhTk_xFmdPBe79ow=s32-mo)
Justin Lee
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I have downloaded this app onto my new phone However, new app's user interface on the login page lacks the icons for functions such as digital tokens, or QR scans. Therefore I cannot login to my DBS Ideal account, as there is no digital token.
1 person found this review helpful
DBS Bank Ltd
25 March 2024
Dear Justin Lee. We apologise for the inconvenience you have experienced on the IDEAL digital token. Please contact DBS BusinessCare for further assistance.