![](https://play-lh.googleusercontent.com/a/ACg8ocK_8gDCheT8Ww33Zrn-BA6rgD7qAb_hSSpwKPTLpf-zD6W-lQ=s32-mo)
Adam Trotski
Knowing that crypto is a seasonal investment, charging obscene fees for holding your positions is despicable. Depending how much of my position I wanna liquidate, the commission I'd have to pay can vary between 10 and 800% (that wasn't a typo) of the liquidated amount. This is excluding the 4% initially commission I paid when I opened those positions. It is theft however you look at it.
We understand that the current conditions may cause inconvenience, and we are actively working on improving our rates and terms of cooperation to make them more beneficial for our customers.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUHKfEyJxKi7RbSAAuPwUdZTpzlxigiMk-kXvk9UBKBj9_QXFY=s32)
Intigam Bashirov
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Terrible customer service, you will be charged extra commission which will not be shown while fulfilling the operation! 👎👎👎👎 card to card and withdraw money from ATM also have their own commission and we can find it from your website. But while making top-up to a CIB mobile wallet you charged Me (extra 11.20 azn) without any warning! So that is terrible and fraudy approach to a customer!
9 people found this review helpful
Unibank CB
23 January 2024
Could you plz provide your additional registration number in app, we want to check you requests
![](https://play-lh.googleusercontent.com/a/ACg8ocLhPh5LhRwkTUgBSCKEdOtewpmNsQwcbe3vCPGhZxLKAk0Grg=s32-mo)
ت
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Last year (2022), the app was working horrendously with multiple issues. I'm glad to report that this year most issues have been resolved. However, there's still no English for the language option, and, MOST IMPORTANTLY, there're significant if not HUGE delays for PIN screen and live balance. Closing and reopening the app doesn't help the PIN screen to finally show up as supposed, and there's still no way to manually refresh the balance when there're delays even for OVER 24-48 HRS!
7 people found this review helpful
can you please give more details about 24-48 hours is it about the balance or about the debt?