Securus Mobile

Securus Technologies, LLC

About this app

The Securus Mobile app now requires Android 9.0 or higher. Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset

Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility

Securus Text Connect - allows real-time two-way short message communication between you and an incarcerated individual using the Securus app.
• You purchase a package of ‘Connects’ at an incarcerated’s facility and begin sending text messages through the Securus app
• The incarcerated can reply using your Connects and you will receive an app notification of incoming texts
• You can setup an automatic re-purchase of your Connects package when your balance gets low (called Recharge)
• Connects are purchased on a per-facility basis and can be used to text only incarcerated individuals located at that facility
• Digital greeting cards, called ‘eCards’, can be sent to an incarcerated individual with a text message
• Low balance alerts via email can be setup by you to always have funds to continue text messaging

Ratings and reviews

Has worked for years for me perfectly fine . For some reason I'm trying to log in and it says something went wrong please try again . It's been like that for a few hours now. I un-installed and reinstalled same issue. Hopefully it restores itself because I love this app. It's a great way to stay in touch with loved ones that are incarcerated.

I don't understand why it doesn't notify for incoming messages. And a year later.... let me add the fact that I know the prisons guidelines for incoming photos. I'm careful about not sending in what's not allowed. Yet, at least half the photos I've sent, the recipient didn't get. And I don't get notified anything, any explanation why that's happened. Those estamps cost ain't free! I know the problem lies within the facility, but this app should make the prisons live up to certain criteria.

It does not work at all. I have been using this service for 6 years+. I don't even think they have employees working there anymore. I have emailed, followed up on emails, no response. I have used four different cards issued by four different banks. Does not work. It says to contact the bank for help. I have un-installed and reinstalled. I have tried to create a new account, it just gives me an error message. Regular mail takes two months to get through. Twice as fast as Securus.

What's new

Text Connect Recharge is introduced which lets you automatically re-purchase your Connects package when your balance gets low. Other bug fixes and improvements.