Ajibo Sambrown
Good interface and was working fine initially until lately. If I want to make a transfer, after keying in the bank account details and my pin, next message I will see is that the acct no and name do not match. This I have tried severally with different acct and some of the acct I have made a transfer to before using the same app. I just don't understand and it's frustrating. Until that is fixed, I give 2 stars.
283 people found this review helpful
United Bank for Africa Plc
16 August 2020
Thank you for contacting us. We sincerely apologize for all inconveniences experienced in this regard. Kindly contact us via the mobile numbers; +234 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com or follow @UBACares and @UBAGroup on Twitter and UBAGroup on Facebook to enable us assist further.
Oyepeju Oyelowo
The app has a functionality issue. I've been unable to sign up. When I get to the step to type in activation code, my keypad doesn't pop up. I've done this numerous times, same result. This isn't a phone issue, as I've read someone's review here, too, having the same issue. Please fix this! We must not always visit the bank for every little thing!
243 people found this review helpful
United Bank for Africa Plc
11 May 2024
Hi, we regret to note this. Please note that the device hosting your mobile app must have the associated OTP SIM card inserted for OTP auto-fill feature and authentication purposes. Kindly be informed that the latest version of the mobile banking app (3.0.66) now features automated OTP verification. Thank you.
Oginze Kingsley
Great app but when trying to sign up, once I get to the 3rd stage where I can input the code sent to my phone, it's just difficult because the keyboard to type the code refuses to pop up. something is just wrong and I have tried contacting the customer service line to know how they can fix it. please if there is a way to improve on the app so that it will be very easy to sign up and do seamless transactions without walking into the banking hall for assistance, that will be much appreciated.
324 people found this review helpful
United Bank for Africa Plc
1 July 2024
Hi, please note that the device hosting your mobile app must have the associated OTP SIM card inserted for OTP auto-fill feature and authentication purposes. Kindly be informed that the latest version of the mobile banking app now features automated OTP verification. You can reach us on: +234 20 1 2808822, or mail; cfc@ubagroup.com. Thank you.