Waymo One

Waymo LLC

About this app

Get there with the Waymo Driver — The World’s Most Experienced Driver™

The Waymo One app is making it safer, more accessible, and more sustainable to get around — without the need for anyone in the driver’s seat.

Today, anyone can take an autonomous ride with Waymo One in the Metro Phoenix area, including Downtown Phoenix, Tempe, Mesa, Chandler, and Scottsdale. In San Francisco, Los Angeles and Austin, download the app and we’ll let you know when it’s your time to ride.

Built with you in mind:
• Get around safely: The Waymo Driver has driven tens of millions of miles on the road and billions of miles in simulated scenarios. The data to date indicates the Waymo Driver is already reducing traffic injuries and fatalities in the places where we currently operate.
• Stay empowered with our interactive in-car screens: The Waymo Driver knows your local roads and shows you what it’s seeing along the way—every car, pedestrian, cyclist, and more. You’ll see its planned route and stay informed every step of the way. Call Rider Support at any time if you need to talk to a helpful human or pull over if you need to end your ride early.
• Enjoy your journey: A Waymo car has all the freedom of having your own vehicle without the stresses of driving or maintaining it. Pick the perfect temperature, play your favorite music, catch up with a friend, or simply take a nap. You’ll look forward to every ride.

How the Waymo Driver works:
• The World’s Most Experienced Driver™: Our vehicles are operated by the Waymo Driver, a technology that’s designed to prioritize safety and take the stress out of people’s everyday drives.
• Multilayered suite of sensors: Our cameras, lidar, and radar work together so the Waymo Driver can see up to three football fields away in all directions, day and night. Safety is our top priority, so the Waymo Driver is trained and tested to carefully navigate in all driving situations and get you to your destination, stress free.

How do I get a ride with Waymo One?
• If you’re in Metro Phoenix (Downtown Phoenix, Tempe, Mesa, Chandler, and Scottsdale), download the Waymo One app and enter your destination to request a ride.
• If you’re in San Francisco, Los Angeles or Austin, download the Waymo One app and we’ll reach out when it’s your time to ride.
• Just hop in the back seat, buckle up, and press the Start Ride button.
• Sit back and enjoy your trip! Watch the passenger screen to see what the Waymo Driver sees as it takes you to your destination. Our Rider Support team is always available to help when you need it.

From which countries can I download the Waymo One app?
Waymo One is available for download in:
• US
• Canada
• India
• Japan
• Singapore
• Mexico
• Great Britain (UK)
• Australia
• New Zealand

Ratings and reviews

Neat way to get around. I thought strange that the price increases based on time of day or increased use times, just like for Uber or Lyft. Waymo also says it sometimes will adjust your pickup/drop off points for safety reasons. Our Waymo actually drove right past our hotel to pick us up a block away, where we were told to walk to. It also dropped us off at the end of the block. It would've been just as easy to pick us up directly across the street from our hotel and drop us off in front of it.

The service itself is great, but the application is super buggy, especially when selecting a location. Often times when I'm selecting dropoff it doesn't show the button to select the location and only shows the address. If I tap the address it has me search for a location where I have to manually type the address it showed me.

This was a fascinating and trippy experience, but went extremely smoothly and saved me in the middle of the night when I couldn't get a ride to the airport. The app works well and let's you adjust pick-up location easily, change the music, and monitor your ride. All around impressed.

What's new

Added an additional 90 square miles to our Metro Phoenix service territory