UTS

Centre for Railway Information Systems

Contains ads

About this app

UTS on mobile app is an Indian Railways official android mobile ticketing app to book unreserved train tickets.

Who can use utsonmobile application?
The service is not available to a person under the age of Seventeen or previously suspended or removed from the services by Indian Railway.

By accepting the Terms & Conditions or by otherwise using the Service or the website, it would be deemed that the concerned person is at least Seventeen years of age and have not been previously suspended or removed from the Services by Indian Railway. The Person represents and warrants that he has the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. The person shall not impersonate any other person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any other person or entity.

Pre-requisites to avail the utsonmobile app service: 
Presently, utsonmobile app is available in Android, Windows & iOS versions. 
The Smartphone should have good GPRS connectivity. 
In order to avail paperless mode of tickets, the Smartphone should be GPS enabled.

Registration Process:
User Registration for availing the above services can be done through the utsonmobile app or the website (https://www.utsonmobile.indianrail.gov.in).
The passenger needs to provide information like Mobile Number, Name, Password, Gender, Date of Birth for the one time registration process.
The mobile application would send an OTP to the mobile number specified against the USER ID field to ensure the validity of the mobile number. After successful registration, an SMS will be sent informing the user about the successful registration. A zero-balance R-Wallet account would be activated.

Login Process:
After the registration, the passenger needs to enter the credentials in the login page for entering into the utsonmobile app.

Services offered by utsonmobile app:
1. Book Ticket:
Normal Booking(Journey and Return tickets)
Quick Booking (Journey and Return tickets) 
Platform Ticket 
Season Ticket 
QR Booking (Platform Tickets, Journey and Return Tickets)

2. Cancellation of Ticket :-
Paper Ticket with booking amount greater then cancellation charges can be cancelled using utsonmobile app before printing of ticket. Cancellation of Paperless Ticket is not allowed.

3. Booking History

4. R-Wallet:
R-Wallet Balance 
Recharge R-Wallet
History 
Surrender R-Wallet

5. Profile:
Change city 
Change Frequent travel Route 
Change Journey Details 
Change Password 
Change Handset Request 
Change Personal Details 
Sync Ticket

6. Show Booked Ticket:
Using 'show ticket' feature the ticket can be showed to the TTE(Travelling Ticket Examiner) or TC. Off-line mode is also available to show the paperless ticket if Internet connection not available in the mobile.

Note:-
Paperless ticket booking(Book and Travel) is not allowed inside train or within station premises to avoid ticket booking just by seeing TTE(Travelling Ticket Examiner) or TC.
For booking of paperless ticket user should be away from Station premises/Railway track.

For Paper Ticket(Book and Print) mode of booking, It is mandatory to take printout of the ticket from ATVM/CoTVM kiosks or General Booking counters at station before boarding the Train.

Ratings and reviews

A much needed app. esp useful to avoid long queues. A pain point that requires urgent resolution is the constraints of from where you can book ticket. if you are close to a station, it doesn't allow. you have to be some distance away. while this could be a fraud prevention check, it is a huge pain point. due to this many a times I couldn't book ticket, and had to claim stairs and stand in queue. Instead of this restriction, you can keep a time and location stamp on the ticket. Please do conside.

"The UTS app is superb—very easy to use and extremely convenient. The hassle of standing in queues is completely gone since I started using this app. It's simple and effective, making my travel experience much smoother. However, one issue is that sometimes, when the ticket checker comes to verify ticket, it takes a long time to load due to connectivity issues. This can be frustrating, and I believe the railways should consider finding a solution to this problem."

Stop asking for the feedback in your app everytime when it opens up. Because the main issue of the slow location scanning is really a hell. And now a days it is too sensitive in terms of distance frim railway tracks. App is very useful but it takes lot of time for location scanning and other synchronisations. Please fasten these tasks as location scanning is very sensitive and if there is even a bit low accuracy then the app rejects it.