Ibrahim Mauziz
Worst customer support, they misbehave and hang up calls while you're speaking and aren't ready to help or resolve issues. Irresponsible and unprofessional customer support, and there is no check and balance system. Avoid using this service when there are multiple other better services available in the market.
6 people found this review helpful
Fadhil Ahamed
As a new user of mobily pay, I deposited funds into my wallet for an international transfer to India. However, after more than 3 days of buffering, the transfer was still not completed. I reached out to customer service and was informed that there was an issue with MoneyGram. I requested a refund of my money but was told that I would have to make a local transfer from mobily pay to my account, with additional charges. Guys, they have fraudulent practices. Please be careful.
11 people found this review helpful
Rima Ibrahim
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Don't use it for international Transfer. I did transfer after 15 days it didn't arrive. When I contacted customer service they said they have system updates, after another 7 days they made the funds available to refund. They told me to refund it via the the app, but the transaction fee was deducted even though the transfer didn't happen! Customer service said transfer fees are not refundable..even though the transaction didn't happen.
6 people found this review helpful