LoungeKey
4.5star
16K reviews
1M+
Downloads
Everyone
info
About this app
Download the LoungeKey™ app today - the must-have travel companion for LoungeKey cardholders.
Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide.
• Enjoy contactless entry with your Digital Card
• Stay up to date, check your current visit entitlement and history
• Search for lounges and experiences, and save your favourites
• Unlock more with access to additional Travel Services and benefits that elevate your travel journey
Enhance your airport experience with the LoungeKey app.
Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide.
• Enjoy contactless entry with your Digital Card
• Stay up to date, check your current visit entitlement and history
• Search for lounges and experiences, and save your favourites
• Unlock more with access to additional Travel Services and benefits that elevate your travel journey
Enhance your airport experience with the LoungeKey app.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.5
15.7K reviews
Kenan Orak
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15 August 2024
Every time I've tried to use it travelling it has stopped working. Last time was 7/13 and I sent prob 4 emails none of which have been answered as of yet and it's been 1 full business week. I wouldn't recommend loungekey to my worst enemy at this point. Update: it took them 3 weeks to get back to me for a password reset and the link they sent didn't work. I responded immediately and it's been another week at least and crickets. I don't understand how a travel related platform can be this bad..
7 people found this review helpful
LoungeKey
18 July 2024
We apologize for your negative experience, Kenan. Please contact us directly so we can address your issues quickly and improve your overall experience with our service. Regards, Shan
David Gregory
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20 October 2024
You go through all stages to be told there's an error & they need your card number. I already put the number in on the page before, & there's no option on the page where it says error. I ended up having to sign up via my browser. This worked, but my super secure password by Google doesn't migrating to the app. I've now saved the page and scrapped the app. Waste of time! Someone really needs to have a word with their android engineer! 😠
3 people found this review helpful
Waleed Elshoubary
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25 September 2024
I want to update my card details as I have a new card. After filling all needed fields in the App, it keeps giving me error: "Sorry, something went wrong..." Whe trying to contact customer service several times, every time they send me how to reset my password email. It seems that no one is reading my messages at all and just sending a ready made email. Please respect your customers and reply properly
1 person found this review helpful
What's new
Thanks for using Lounge Key!
We regularly update the app to make it faster, safer and more engaging for you.
Here are a couple of the enhancements you'll find in this latest release:
- Feature enhancements and bug fixes
We regularly update the app to make it faster, safer and more engaging for you.
Here are a couple of the enhancements you'll find in this latest release:
- Feature enhancements and bug fixes
