DragonPass

DragonPass Company Limited

About this app

With DragonPass you can enjoy a range of travel benefits and privileges at over 800 airports worldwide.

Use the app to;
• Search and access our core airport services, including lounges, dining, transport and meet and greet. See full details including locations and opening times.
• Stay up to date and check your current membership, lounge visits, and visit history
• Top up lounge visits with in-app purchase


If you have received your DragonPass membership from Barclays, RBS, Natwest, Ulster or Co-Op, please download the relevant Premier App as mentioned in your welcome letter.

For all bank cardholders who are issued with DragonPass membership, please check the details that in your welcome material for information on benefit entitlement and how to use your membership.

Ratings and reviews

They send the card, with its magic 16-digit number, and tell you to use the app. So you try to activate the app using the magic number and your activation code. Wait! They didn't send the code; you have to get it sent by email. Wait! They don't have your email; you'll have to use the app... Oh. I thought this sort of stupidity was dying out but no, Trump & Brexit & DragonPass prove otherwise.

I haven't got past the sign up point yet so the rest of the app may be okay however, I need to access email to see verification code but as soon as I swap to another app Dragonpass closes. Users of this app are forced to own or have access to more than one device just to sign up. I'm lucky that I do but users should never be forced in this way. You need to look at your UX development team and ask why they have overlooked this issue.

Well that's a steaming pile of poo. Did any of your testers actually complete a registration process before you released this into the wild. If you are wondering why you don't have a lot of active users it's because your registration process is broken. Not just at one level but at every level. Don't ask reviewers to contact your help desk. Try doing a registration with the letter you send with the card, an android phone and someone who wasn't involved in the development and therefore doesn't know the magic process required to actually get a registration to work. Too hard, lost one user. Best of luck with your business model on smartphones.

What's new

Add multiple memberships to your account easily with the new membership page layout.