
Jerry Roettger
Never signs you in the first time you try, or it takes forever. Navigating the app when you're in it seems simple, but when you click on something like "statements" - it takes you to a blank page or says there aren't any... it's so frustrating. You'd think a bank with as money as them could have an app that works.
104 people found this review helpful
Hi Jerry, we're sorry to hear about your experience with the app. Our team would like to address these concerns. Please give us a call at 1-855-462-2652 and a digital banker will help you. Thank you and we apologize for the inconvenience.

Damian Williams
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Horrible experience, to say the least. I can't even log into the app, due to the slow processing time of the 2FA function. It takes(no exaggeration) literally a hour before a 2FA code is sent to you. Sometimes, it's never sent to you, no matter if you force stop, uninstall the app, clear your cache and cookies on your browser, turn off your phone, use different devices, etc. etc. I've tried many other methods other than the ones listed as well, to no avail. Take your money elsewhere.
1 person found this review helpful
Hi, thanks for your review and we're sorry for the troubles you've had with the app. We're constantly striving to improve it and will share your feedback with the team. If you'd like assistance, please call us at 1-855-462-2652.

Luke S
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I would like to edit this review. Before, I gave it one star. Now I wish I could give zero. Login doesn't work. Biometrics now do not work. every mobile deposit takes multiple attempts to recognize your endorsement. But it's so much more. I even had to call customer service to walk me through changing a password, I couldn't get the insane character requirements box to check off- turns out the issue had nothing to do with that box. They don't have the highest rate anymore, go somewhere else.
29 people found this review helpful
We're sorry to hear about your experience. Could you please uninstall the app and try again? If the login issues persist, please call us at 1-855-462-2652 and we'll be happy to assist. We apologize for any inconvenience you have experienced with our app, and will share this with the team. Thanks.