![](https://play-lh.googleusercontent.com/a-/ALV-UjWXQjJ5cUhM6D6TbxL0Bh8SIQgHQbh6d3M2C_CAQL5NyiVbXzs=s32)
Nazim Aziz
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I recently attempted to use the mobile banking app from [Bank Name], but unfortunately, my experience was far from satisfactory. The registration process, which should be straightforward and user-friendly, turned out to be a significant hurdle. Customer service is not fully trained, a delima. However, the real issue began when the app repeatedly failed to recognize the account number I entered, despite it being accurate. Error messages were vague.
13 people found this review helpful
National Bank of Pakistan
26 April 2024
Highly regret the inconvenience caused. Please insert complete 14 Digit account number (Inc branch code) or 24 Digit IBAN to complete the registration process. We are continuously working on bringing improvement in "NBP Digital" app's functionality aiming towards making user experience better. Keep using our app to experience the change.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUkda3BkCSuNpMvihRvOa64gWLQbj38ZgO1oUXzdmV4uRUaE1mP=s32)
Asim Mehboob
NBP Digital is a reliable platform, but the absence of an in-app email change feature is a notable drawback. Adding this functionality would greatly improve user convenience. It's a feature many users expect, and implementing it would undoubtedly enhance the overall user experience. Looking forward to seeing this important addition in future updates.
19 people found this review helpful
National Bank of Pakistan
14 February 2024
Thank you for sharing your feedback. We will share your suggestion with our development team and work on bringing improvement to serve you better. Keep using “NBP Digital” app to experience the change.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUYzLaiLEAlaVg7Rrw4c7BFLThv4fVKKrM04uevP4BQIol9y-4=s32)
Ch Bashir
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I have been using NBP Digital App for almost 2 years. It has been a great experience. This is the problem since few days, electricity bill is not being deposited. As soon as I click on the electricity option, no result found comes written Even after updating this app, Still this issue is coming up, I also called the helpline of National Bank but they also disappointed me.help me please
3 people found this review helpful
National Bank of Pakistan
10 June 2024
Hi,
We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at mobileapp.support@nbp.com.pk for further assistance.