Saudia

Saudi Arabian Airlines

About this app

The Saudia mobile app offers travelers a sleek and superior experience to Book, Manage Trips, Check-In and more. ALFURSAN members have access to a dashboard with key account information at their fingertips – making the app the ultimate traveler companion.

FEATURES

BOOKING FLIGHTS & PURCHASING ANCILLARIES
- Book your flights quickly and seamlessly.
- All of your passengers' details are stored on your phone.
- Purchase extras such as Extra Legroom Seats, WiFi, Fast Track and Extra Baggage.
- Pay with Visa, Master Card, American Express, MADA or SADAD.

CHECK-IN
- Check-in online and obtain your boarding pass. You have the option to view the digital boarding pass directly in the App or receive it via SMS or email as a digital copy.
- Check-in all your passengers while on the move up to 60-minutes before departure time.
- Boarding passes are stored on your phone offline.
- Enhance your trip with ease, now you can book a hotel, rent a car, and more - all in one convenient place!

ALFURSAN Dashboard
- ALFURSAN fast enrollment after completing passengers' details during flight booking.
- Retrieve and update your own ALFURSAN profile.
- Retrieve your miles and rewards.
- Retrieve your flight history.

MY BOOKINGS & MORE
- Retrieve your bookings made outside the app easily and store them on your phone offline.
- From changing seats to adding baggage, you can now manage everything in one place!
- Streamline your journey using simplified rebooking flow and easily purchase add-ons.
- Make an offer to upgrade your cabin through booking management.

Ratings and reviews

Most of the app works alright. The Fursan portion is terrible. The program itself is a nightmare; miles from flights need to be added manually or by request 60% the time. I've lost tens of thousands of miles over the years. The method isn't clear. It runs you in circles with no results. As others say, there's no customer service to help when this fails. There is no info when milage requests are pending/denied. My wife will get miles and I won't despite being on the same flight or vice versa!

This app has seen so much improvement over the years. I suggested adding some extra features of fingerprints to access Alfursan logins. Sometimes it hangs a bit but not as before. I gave four stars because the app doesn't advertise holiday packages or trips on discounts. Also, there's no room for refund using the app. You still have to go to their website and do some inputs to recieve refund for tickets. This can be implemented in the app by adding the ability to take a picture of the ticket.

Tried to book tickets for straight 2 weeks and payment won't go through, finally had to book through Expedia. Agents informed it's an ongoing issue. Chat with an agent in app says transferring to a queue but it never does. Cant claim Al fursan miles because it won't take my ticket/booking number and shows a technical error message. Tried to apply a E visa through website that doesn't work either, technical error has occurred again! Can't submit a complaint form for same issue! What does work???

What's new

• Upgrade your journey with ease: Take advantage of our new Business Class upgrade feature, available from 48 hours to as little as 4 hours before your flight.
• Enhanced performance: Benefit from minor improvements and optimizations for a smoother experience.