Nuel Kadosh
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The app is easy to use all round but I have one thing against it. Occasionally, when you're transfering to another bank, once you select the option to "transfer to other bank," the box where you are supposed to input acocount number expands and turns gray making it impossible to make a transaction. It's annoying and has forced me several times to using POS. It's been 2 days, I still can't make a transfer to other banks. This is very annoying.
2 people found this review helpful
United Bank for Africa Plc
29 June 2024
Hi, the inconvenience caused to you is deeply regretted. Can you please delete the application and reinstall it. However, kindly contact us on +234 20 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com and UBAGroup on Facebook if the challenge persists. Thank you.
Oyepeju Oyelowo
The app has a functionality issue. I've been unable to sign up. When I get to the step to type in activation code, my keypad doesn't pop up. I've done this numerous times, same result. This isn't a phone issue, as I've read someone's review here, too, having the same issue. Please fix this! We must not always visit the bank for every little thing!
197 people found this review helpful
United Bank for Africa Plc
11 May 2024
Hi, we regret to note this. Please note that the device hosting your mobile app must have the associated OTP SIM card inserted for OTP auto-fill feature and authentication purposes. Kindly be informed that the latest version of the mobile banking app (3.0.66) now features automated OTP verification. Thank you.
Oginze Kingsley
Great app but when trying to sign up, once I get to the 3rd stage where I can input the code sent to my phone, it's just difficult because the keyboard to type the code refuses to pop up. something is just wrong and I have tried contacting the customer service line to know how they can fix it. please if there is a way to improve on the app so that it will be very easy to sign up and do seamless transactions without walking into the banking hall for assistance, that will be much appreciated.
74 people found this review helpful
United Bank for Africa Plc
1 July 2024
Hi, please note that the device hosting your mobile app must have the associated OTP SIM card inserted for OTP auto-fill feature and authentication purposes. Kindly be informed that the latest version of the mobile banking app now features automated OTP verification. You can reach us on: +234 20 1 2808822, or mail; cfc@ubagroup.com. Thank you.