Thomas Macdonald
Useless. Tried to search for a book. It brought it up then quickly said oops something went wrong, or cannot connect to page or something. Tried again, found said book, tried to search stock in store, says there are no stores near me, despite there being one in town. Pretty useless. Will stick to online, hate to say it but places like Waterstones etc need to catch up with the times. I dont always have time to go looking in a store due to shift work and family life. Deleting app again
3 people found this review helpful
Panduh
Love the store, hate the app. It's very user-unfriendly outside the UK. Prices don't display in Euro, click and collect, looking for availability and similar features are broken or not available, I have to go to the store to preorder or order... It is also rather unfortunate that raffles are limited to UK residents, but still get displayed all over the app when I select my location as Belgium. There is definite room for improvement.
1 person found this review helpful
Sean H
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Installed the app but found it about as much use as the rest of Waterstones, so have promptly uninstalled it. Contacted them a month ago via their webform to query why books bought at the till sometimes cost more than they're marked on the shelf, and haven't even had the courtesy of a reply. I'vee spent a small fortune at Waterstones over the years. Not any longer. Loyalty cuts both ways.
Waterstones Booksellers Ltd
28 May 2024
Hello Sean H: if you're able to tell us more about the issue you had with the app we can investigate for you. Please contact appsupport@waterstones.zendesk.com